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Frequently Asked Questions
What programs does CompanionLink sell and support?
What are the differences between the 'sync through Outlook' and 'direct sync'?
The 'sync through Outlook' is a two-step process, which requires you to sync your device with Outlook using ActiveSync, then manually run the CompanionLink synchronize to transfer your PIM and contact manager data to the mobile device.
The 'direct sync' is an automatic, one-step process. Whenever your device is in its cradle, data will be synchronized between your device and your PIM/contact manager application.
There are certain limitations with the 'direct sync' method. These include:
- You cannot sync with Outlook. It only synchronizes with ACT!, GoldMine, and Lotus Notes
- You cannot sync multiple databases
- You cannot exclude your personal data from the sync
Please see What are the limitations of the direct sync? for a full list.
Does CompanionLink sync with Symbian/Nokia devices?
Yes, CompanionLink can sync with devices running the Symbian operating system that are capable of synchronizing to Outlook. It is a two-step process:
- Set CompanionLink to sync your contact manager to Outlook
- Use your device's own synchronization software to move the Outlook data to the mobile device
What contact managers do CompanionLink, DoubleLook, and DoubleNotes sync with?
CompanionLink syncs with ACT!, GoldMine, Lotus Notes, Outlook and Outlook Express.
DoubleLook syncs Outlook with ACT!, GoldMine, or Palm Desktop.
DoubleNotes syncs Lotus Notes with ACT!, GoldMine, or Palm Desktop.
Please see our configuration page for a complete list of the versions of each application that is supported.
Is CompanionLink compatible with GoldMine SQL?
Yes, CompanionLink Professional is compatible with GoldMine SQL. To upgrade from CompanionLink Express, please visit our order page.
Can CompanionLink sync with Exchange folders?
Yes, CompanionLink can sync with Exchange folders. However, this feature is not currently available for Pocket PC handhelds.
What are the differences between the evaluation version of CompanionLink and the full version?
The evaluation version is fully functional for a trial period of 14 days. You will need to purchase the full version after the trial period expires.
I've switched computers, re-installed Windows, and/or need to get a new key code. What do I do?
Please see How To Get Our Software Back On Your Computer for full instructions on how to do this.
I already own the software but can't find my key code
Call our Sales Support department so they can re-issue you a key code. Make you have your computer ID code prior to calling. Please see How To Get Our Software Back On Your Computer for full instructions on how to find your computer ID.
You can reach Sales Support at:
1-800-386-1623
sales@companionlink.com
Can I sync more than one database to my mobile device?
Yes, however you cannot do this with the 'direct sync' method. With any other method/handheld, if the databases are for different conduits (such as synchronizing your ACT! contacts and your GoldMine calendar with your mobile device), then you can do this with CompanionLink Express. If your databases are for the same conduit (such as two ACT! contact databases), then you will need CompanionLink Professional. (Synchronizing two databases with BlackBerry devices requires BlackBerry OS 4.0.2.x or higher).
Can I sync email?
No. While the software that came with your mobile device may have the capability to synchronize email messages, CompanionLink does not. Instead, our software focuses on synchronizing your contact management software with your mobile device(s).
Can CompanionLink sync notes?
Yes, CompanionLink can synchronize all of the following types of notes, although not all at the same time:
- Memo Pad area of a Palm handheld
- Memo Pad area of a BlackBerry handheld
- Notes area of a Windows Mobile/Pocket PC handheld
- Notes area of Outlook
- Notes tab of a contact in GoldMine
- Entries in the Notes/History tab of a contact in ACT!
- Notes on a contact
- Notes on an activity
How do I find out my version/build number?
Please see How To Find Versions.
Things to do before calling technical support:
- Know your handheld model and operating system version
- Know your version and build of our software. If you need help with this, please see How To Find Versions.
- Know the current version of your Contact Manager (PIM)
- If you are receiving an error message, please have this information written down as well.
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