SaaS business and its development is quite a complex process requiring special knowledge and skills in programming. Continue reading →
SaaS business and its development is quite complex process requiring special knowledge and skills in programming. However, despite all the difficulties, this sphere continues to grow. Their customers are small and medium-sized enterprises, as well as large firms and startups. Saas companies provide brands with software products. One more thing that is important for your SaaS business growth is keeping your business name memorable. You can simply do it by using business name generator tool.
The success of a SaaS business, like any other in today’s world, depends on tools and their proper use. Therefore, we are going to share with you a few cases, which will definitely come in handy for enterprises offering SaaS services. Furthermore, at the very end of the article, we’ve prepared a little bonus.
Along with helpful business tools, it is also a good idea to conduct employee performance appraisals to keep your team working at its best. These meetings can keep your workforce up to speed on how to work more efficiently and be their most productive self.
Any growing SaaS business must keep tabs on the kind of experience it offers to the customers. Tools like Qualaroo feedback software help you collect customer feedback to understand the ground reality and what needs to be improved to offer the best customer experience.
SaaS businesses have customers of all sizes, from start-ups to large businesses. So, conducting pop-up surveys ensures that you can access all of your customers’ opinions without interrupting their experience and cater to all of their needs.
Features:
ContactOut is a tool for finding the email addresses and phone numbers of your leads. It mainly features an email finder Chrome extension that reveals your leads’ contact information as you visit their LinkedIn profiles or company websites. It offers triple-verified contact data, ensuring that you send your cold emails to the right people and through the right channels.
Features:
It’s a cool platform that helps you create landing pages to attract potential customers.
With Unbounce, it’s easy to become a web designer or developer as the software has many built-in features allowing you to customize landing pages, as well as create them quickly.
The advantage of the platform lies in the fact that you can test it. You don’t need any special skills for this. Go to Unbounce, register, choose a template, and edit it. In addition, it is possible to change elements of the landing page, test it after customization, there is a prospect to integrate with other software, and more.
Ryviu is customer product review platform that makes generating social proof for your store simple and quick. It aids in the conversion and sale of your product. There are both free and paid memberships available.
Ryviu currently supports the 3 most popular eCommerce marketplace including Shopify, WooCommerce, and Prestashop.
This tool is very useful for online shops, especially the dropshipping stores, because it helps sellers import customers’ reviews directly from the marketplace like Amazon, and Aliexpress to their store with some clicks.
Key features:
The developers of such software first created it for marketing and sales for medium and small enterprises. However, Hubspot is actually used by international corporations these days.
The list of functions of this tool is quite large — maintaining a contact database, organizing and making deals, etc. In addition, Hubspot is used to communicate with clients, schedule appointments, and make calls.
In addition to the user-friendly interface and multifunctionality, the program has another advantage — it is free and has no restrictions on users. This means that the system is versatile and beneficial not only for SaaS companies.
Aritic PinPoint is a full-stack marketing automation software platform for marketing operations teams or SMEs. It helps you to build relationships with leads, automate marketing campaigns and convert leads to paying customers easily.
It has landing page builder, lead scoring, lead tracking, lead nurturing, email campaign management, email campaign automation, marketing campaign builder, a/b testing, website tracking features with marketing file and library management.
PinPoint integrates with Salesforce, SugarCRM, Zoho CRM and Social platforms like Facebook, Twitter, LinkedIn, Google Plus, Foursquare, Instagram.
It is a multi-level system designed precisely to communicate with customers. So, what can it do? Talk with customers in chat, real-time communication, data collection, message automation, segmentation, time performance monitoring.
The ability to integrate with social media allows businesses to send messages from a single location. It is also convenient to control the team, and you can define specific restrictions for certain individuals.
The service helps collect information about users and process large volumes of data. It integrates with various applications, allowing it to capture metrics from different devices. As a result, the Segment administrator receives an array of data for analysis and reporting.
The capabilities of the tool: it tracks the audience’s behavior, gives recommendations on how to improve the product for the customer, and there is data loss prevention.
The only drawback of the service is that it takes time to set up the tools. However, even this disadvantage is offset by its excellent technical support, which is ready to help at any moment to use the platform correctly.
Weje is a great team collaboration, workflow management and personal productivity tool. Everyone can upload any docs and create different workspaces for each topic that could be shared with team members. The service provides different diagrams, arrows, doodles and ready templates on its free virtual whiteboards.
Free virtual whiteboards — https://weje.io/online-whiteboard
This is the best program that helps manage the project and coordinate the team effectively. As employees now spend 50% more time in collaborative work, this type of project management system is particularly important. Besides, the service allows you to track each employee’s performance and exchange documentation.
Features: workspace branding, chat, structured project, email checking, notification system, smart search, access management, integrations with other services.
There are also reporting functions:
A big plus of Asana is the user-friendly interface and navigation, as well as the excellent technical support.
Speaking of team collaboration and task management, ScreenRec is a great little tool that will help you with both.
As the title suggests, it’s a screen recorder and a screenshot tool. But it’s also an instant messaging tool/productivity app. Instead of writing lengthy emails, you can simply open ScreenRec and record your desktop, microphone and webcam. You will get a shareable link instantly and you can paste that in an email, online chat, and so on.
Created by their own development team for in-house communication, ScreenRec quickly became a popular tool used by web developers, IT specialists, designers, marketers and business owners. You can use it whenever it’s better to show your desktop and/or face and explain. For example:
ScreenRec is free to download and offers 2Gb free cloud-based storage where you can easily organise and search your recordings and screenshots.
This tool can replace complex software that would allow your sales department to increase the number of effective emails. Together with YesWare, businesses will get the tools for searching and keeping in touch with a large number of customers and will be able to automate a process such as email.
What’s more, this software will reduce the time employees spend on writing personalized emails and will make notifications more valuable for customers.
Features:
PDFLiner is the all-in-one cloud-based online platform for working with PDF documents. Using this platform you can easily edit, electronically sign, fill in, add custom branding and content, and modify your PDF documents any way you want.
When visiting the website, you will face a user-friendly interface helping you find the tools you need to work on your PDF. Similarly, you can directly access the PDF converter without using all the features to do it manually.
Features:
This is a new free sales CRM with a user-friendly interface even beginners will understand.
As the competent time management of employees directly affects the company’s success, it will help you save quite a lot of time and grow your SaaS business. As a result, all your sales processes will be performed on one platform, and you will successfully move your deals down the sales funnel.
On this platform, it will be effortless for salespeople and marketers to manage their contact base, communicate with leads, and quickly convert them into loyal customers. Meanwhile, their managers will monitor their ups and downs to create a stronger sales strategy and make useful adjustments to the work.
They can also create pipelines that display their strategy and use tags to focus only on important deals.
In addition to CRM, there are several tools for finding leads, verification, or sending triggered mailings. Snov.io already has everything you need! You can read a detailed review of this software on Pearl Lemon Leads where they go into detail about Snov.io and its pros/cons.
With this solution, it is easy to create documents and sign them using the built-in editor, automate document management, and more.
The functions of the service allow you to create a document from scratch or through a template. The following types of forms are available: invoices, contracts, receipts, marketing documents.
Features: ready-made document templates, document analytics, integration with CRM, collaboration, access management, document tracking, auditing, real-time commenting, electronic signatures, and more.
Do you want to connect different web applications and automate your workflow? This is no problem if a business uses the Zapier integration platform. In addition, companies don’t need programmers, and everything functions very easily thanks to special templates. For instance, there is a new email in the newsletter, and it needs to be entered into Google contacts. With Zapier, it’s pretty easy to set that up.
Features:
WiseStamp is a signature management software with the ability to transform your company’s email communication into a low-cost high-return growth channel. This tool gives you central control over your company email signatures company-wide. From the tool dashboard, you can manage the signature design and instantly deploy your signature to all staff emails.
The WiseStamp Signature Manager provides seamless scalability so your account can grow in congruence with the number of employees you onboard. It has automated email signature campaign capabilities that make your emails a low-cost lead generation channel, and It lets you add your brand logo and other branding materials in every employee email, and turns them into a branding engine with no additional cost to your business.
Features:
Freshservice is an internal IT helpdesk and service management platform that helps modern organizations simplify and automate their internal IT operations. One important weapon businesses can wield to increase ROI is initiating Service Management within their teams – across every function and not just the IT department. With an ITSM platform like Freshservice, you can gain the ability to put their employees first and earn loyalty from your workforce, customers, and other stakeholders. Freshservice enables your IT team members to collaborate with users and to act quickly in response to support requests, threats to service availability, and security.
Features:
peopleHum is an end-to-end AI and automation-driven Hire to Retire HR software for Human Resources to drive business results. It’s cloud-based platform is an intuitive and affordable way for growing companies to track and manage essential employee information.
peopleHum aims to create seamless employee experiences that go beyond the HR silos and whether it’s hiring, onboarding, or performance, peopleHum helps in centralizing that data and automating transactional tasks in order for HR to keep pace.
Features:
Juro is a contract automation software that helps visionary legal counsel and the teams they enable to agree and manage contracts in one unified workspace. The browser-based platform enables users to process contracts end-to-end, with a flexible template editor and data model which can be set up in minutes to make contract creation, editing, approval, signing and management as seamless as possible. Juro and Juro alternatives like Pocketlaw are renowned for its ease of use, making it the ideal software for legal teams that want to encourage commercial teams to self-serve on contracts, rather than relying solely on the in-house legal function to manage them.
Features:
This tool is an AI-based online video maker that helps anyone get their messages across in an engaging and simple way with explainer videos. It’s an easy-to-use solution for animated video communication.
The user writes a script and the explainer engine builds the video in a few steps.
Users can export the video to YouTube, to easily share the link, or download it as an MP4 file.
It’s a great tool for explaining a complex topic, convincing your team, informing your audience or promoting a subject, and the storylines help you to get started in an instance.
Features:
Flatlogic platform can be also called web app generator, the platform’s name speaks for itself. Flatlogic helps to create and run business apps with any structure you want. Now you can make any type of project, e.g. social network or ecommerce store, or a blog, with one of the most popular technologies like ReactJs, React Native, Angular, Vue for the front end part, and NodejS or Laravel for the back end. Now you can also use PostgreSQL, or MySQL for the database of your application. Flaltogic also offers a wide range of designs inside, like Google Material or several custom design options to make your web app stand out from other web apps.
Features:
Pics.io is a Digital Asset Management (DAM) tool that, as the name suggests, helps you manage your ever-growing library of digital assets (pictures, photos, videos, PDFs, etc.). To help on that front, Pics.io offers a wide range of options to not only organize your collections but also to integrate them directly into your team’s workflow. So, instead of asking your teammate where is the new batch of marketing photos (and if they’re ready to use at all), the necessary information can be searched, shared, and accessed in a few simple clicks. DAM solves all organizational logic so that you can focus on creativity and productivity. And as far as DAM tools go, Pics.io offers one of the best price-to-value ratios on the market.
Features:
In building a customer-centric business, it’s crucial to consider customer feedback. And what better way to do that than using a powerful feedback management software like Zonka Feedback? It is one of the most reliable saas feedback tools for growing businesses which enables effortless collection of feedback using multi-channel surveys and easy response tracking. Using the platform, you can easily capture customer feedback at multiple touchpoints throughout their user journey using the website, email, SMS, in-app, and product surveys.
With Zonka Feedback, you can measure crucial CX metrics, including NPS, CSAT, and CES. Moreover, you can collect quick and in-the-moment feedback using its free customer feedback app with real-time insights and in-depth reports
Key Features
As promised, here’s a bonus! Actually, there are much more tools that SaaS business could use. We have presented the most popular options above. Nevertheless, the following services are also worth your attention:
Toggl, Zoho social, hosted eCommerce platforms (Wix vs Shopify), Xero, Microsoft SharePoint Online, M-Files, Userlane, and many other solutions fit perfectly into the work of SaaS companies and make it not only convenient for employees but also effective.
We hope that you have enjoyed our article and have found what you’ve been looking for!
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