Reviews - Page 44

Just wanted to tell you how seamless the new program installed, no glitches, no hiccups (just one from me when I realized that everything worked first time).
Utopia, thanks

Buggy app with multiple problems and glitches at every update - sync frequently doesn't work or leads to loss of records. Tech Support responds to emails within 1-2 business days, however the suggested solutions are rarely helpful. This time they asked me to schedule a phone call, but never bothered to call at the scheduled time.

I was incredibly impressed by CompanionLink's support. I bought their product back in 2014 (four years ago). Last month I replaced my laptop and reinstalled my old 2014 version. It did not work.
I reached out to CompanionLink support (Matt), and he guided me through the steps to get my version working. I was willing to pay for an upgrade to the current version -- as I really depend on this product -- but Matt got my old version working instead. Turned out the issue was Microsoft Outlook and not their product after all.
Some final notes: Tech support was knowledgable -- the problem was complex. The steps were logical (e.g. I was not asked to reboot and reinstall the same product over and over again like other tech support). And best of all - it works now! Awesome. Thank you very much folks!

I actually had to do a re-download that was previously purchased , as I put a new hard drive into my computer and had to get all my usual software back. I have been using CompanionLink for quite a while and love the fact that I can sync my computer calendar to my phone and tablet. Thanks for the great software

You guys are amazing. Your product seamlessly syncs, well, just about EVERYTHING! I swear I could sync my car to my toaster to my Galaxy S6 (soon to be a S9) to a wooden pencil. I don't know how you do it, but you do. Your product leaves all others in the dust.

Because of CompanionLink, I'm able to know what is going on when I look at my phone, laptop, desktop, and google calendar. Thank you CompanionLink for keeping me on track!

Great service and good product

Now syncing as it should! Thanks for your assistance!

That's when you call for help and help is what I got and you'll get. Each situation has it's own dynamic so mine likely won't be relevant to yours but the take away is with supports help you'll be back in business.

Thanks and a huge shout out to Jayce in the support dept.!

Alan

Thomas,
I’ve been using CompanionLink for well over 10 years. I had some issues upgrading to CompanionLink 8 and called customer support. Thomas you were just fantastic!!! You are exactly what customer support and the experience should be.
Once again I want to thank you for helping me resolve an installation problem timely. You were knowledgeable, professional and very personable throughout our conversation.
Kudos to CompanionLink for having this kind of technical support in place.
Many thanks Thomas!!!
JC