Performing a Reread
Performing a Reread
When performing a quick sync CompanionLink locates any updates and sync accordingly. At times an update may not register properly and the update will then not sync. If a few items are not syncing you can utilize the Reread capability in CompanionLink to resolve the matter.
Performing a Reread PC Data
If you made changes on the PC and they have not synced to the device, use the following steps to Reread the PC Data. In this example (your database) is Outlook, but CompanionLink will list this feature cosmetically based upon whichever database you are syncing.
- Open CompanionLink and click Settings on the left.
- Click Advanced in the bottom left.
- Find the Applications tab at the top.
- Put a check in the Reread box for the selected database in the bottom left.
- Return to the main menu of CompanionLink and perform a sync. This sync may take a bit longer than a quick sync as CompanionLink is reading all the records prior to syncing.
- Please note that rereading is a troubleshooting step. Rereads do not have to be enabled each time in order to sync.
Now perform a sync. This sync may take a bit longer than a quick sync as CompanionLink is reading all the records prior to syncing.
Once the sync has completed the check will be removed.
Performing a Reread Device Data
If you made changes on the Device and they have not synced properly back to the PC database, use the following steps to Reread the Device Data. In this example (Device) is listed as "Android" to reflect the sync target selected. Whatever you have configured CompanionLink to sync to will be reflected here.
Note: Some sync targets such as Google may be considered a "device" depending upon your sync scenario. For instance, if you were configured to sync Microsoft Outlook with Google, Google would be considered the "device".
- Open CompanionLink and click Settings on the left.
- Click Advanced in the bottom left.
- Find the Applications tab at the top.
- Put a check in the Reread box for the selected Handheld device in the bottom left.
- Return to the main menu of CompanionLink and perform a sync. This sync may take a bit longer than a quick sync as CompanionLink is reading all the records prior to syncing.
- Please note that rereading is a troubleshooting step. Rereads do not have to be enabled each time in order to sync.
- Once the sync has completed the check will be removed.
Performing a Reread of DejaCloud from the device
DejaCloud is unique in that it split your sync into two parts. The PC syncs with DejaCloud via CompanionLink and the device sync with DejaCloud separately via DejaOffice. To preform a Reread of DejaCloud from the device use these steps:
Apple
- Open DejaOffice
- Tap Settings
- Tap DejaCloud Settings
- Tap Sync Method Settings
- Put a check in Reread DejaCloud.
- Return to the main menu of DejaOffice and sync.
To preform a Reread of the Device, follow the same steps, but put a check in Reread Handheld.
Android
- Open DejaOffice
- Tap Settings
- Tap Sync Settings
- Tap DejaCloud Settings
- Put a check in Reread Cloud.
- Return to the main menu of DejaOffice and sync.
To preform a Reread of the Device, follow the same steps, but put a check in Reread Handheld.
DejaOffice PC CRM - Performing a Reread of DejaOffice PC CRM Data
- Open DejaOffice PC CRM
- Select Settings and Sync Settings.
- Choose Settings under the appropriate Source or Mobile Sync.
- Select the Applications Tab
- Put a check in the Reread DejaOffice PC CRM box and click Ok.
- Click the Sync Now button or choose "Yes" to Sync Now? prompt.
DejaOffice PC CRM - Performing a Reread of Device/Source Data
- Open DejaOffice PC CRM
- Select Settings and Sync Settings.
- Choose Settings under the appropriate Source or Mobile Sync.
- Select the Applications Tab
- Put a check in the Reread Device\Source box and click Ok. (This will show the current Database DPC is set to sync with or the Mobile Device).
- Click the Sync Now button or choose "Yes" to Sync Now? prompt.