Moving DejaOffice to a new phone

Congratulation on your new phone, this guide will go over how to setup your new Android or iPhone/iPad. You can use either your PC or DejaCloud (the Via Sync section) or your old phone (the No Sync section).

• Use this guide for common issues with Outlook sync: Outlook_Sync_Troubleshooting_Guide
• Use this guide to install CompanionLink on a new computer: Reinstall_CompanionLink_on_a_new_computer
• Use this guide to register CompanionLink: Registering_CompanionLink
• All of our setup guides can be found here: Setup_Guides
• If you want to update or install CompanionLink use our updates page here: Software Updates

NOTE: We have gotten reports that Samsung's Smartswitch feature may work perfectly without user intervention, it is worth trying Smartswitch first and then continue with our guide if necessary.

Amazon Fire Devices and Other Android Devices without Google Play Store

DejaOffice can be found on the Amazon App Store and installed there. You can also install DejaOffice manually using the instructions here

Android Devices (via Sync)

If you are currently syncing to DejaCloud or a PC database, use these steps to move your data to a new device. If you have an existing sync, please be sure to run a "Sync" with old device and the PC database first to ensure all information has been synced out of the old device.

On the New Android:

1. Open the Google Play store on the device.
2. Tap search at the top of the Play Store and search for DejaOffice.
3. Tap on DejaOffice from the results and select Install.
4. Once complete, choose Open and follow the Setup Wizard. Be sure to select the original sync method that CompanionLink on the PC is using. If you need further help check our Setup Guides Here.

On the PC:

1. For the first sync, if the PC has the best and most recent set of Contacts, Calendar, Tasks, and Notes, you will want to enable a Reread of the PC data. These steps can be found Here.
2. After resintalling\setting up DejaOffice, and enabling the Reread, return to the main menu of both CompanionLink on the PC and DejaOffice on the Android.
3. Run the Sync as normal

Android Devices (No Sync)

If you do not sync with a PC database, use the following steps to import from an old device.

On the Old Device (older install):

1. Connect your original Android device to your PC via a USB cable and select "File Transfer" mode when prompted.
2. On your PC, open the Windows File Explorer and browse to your Phone's Internal storage.
3. Copy the entire CLUSB folder to your Desktop.

On the Old Device (newer install):

1. Connect your original Android device to your PC via a USB cable and select "File Transfer" mode when prompted.
2. On your PC, open the Windows File Explorer and browse to your Phone's Internal storage.
3. Browse to \Android\data\com.companionlink.clusbsync\files\ and copy the entire files folder to your Desktop.

• Note: In OS 11+, the new data folder is only visible from the PC, the Android File explorer will not display data in the Android\Data folders.

On the New Device

1. Install DejaOffice on the new Phone, open when installed and select Skip on the Setup Wizard and tap Exit.
2. Connect your new Android device to your PC via a USB cable and select "File Transfer" mode when prompted.
3. On your PC, open the Windows File Explorer and browse to \Android\data\com.companionlink.clusbsync\files\ in your phone's storage.
4. Copy the contents of the entire folder from your desktop to your new Android's storage. If prompted choose replace to any files.
5. Disconnect the USB Cable and open DejaOffice on the new phone.

• Note: Historically, Android Smart Switch will only backup the App install and not the data folder. Use the above steps to repopulate DejaOffice if you currently do not have a sync setup. We have had recent reports that Samsung Smart Switch does now move the data folder over.

For a Video Guide to Backing up and Restoring an Android Database Click Here
For more information, reference our Restore DejaOffice Android Database guide here

iPhone or iPad (via Sync)

If you are currently syncing to DejaCloud or a PC database, use these steps to move your data to a new device.

On the iPhone\iPad:

1. Open the App Store on the device.
2. Tap search at the bottom and enter DejaOffice.
3. Tap on DejaOffice from the results and select Install (this might show a cloud with a small down arrow icon).
4. Once complete, choose Open and follow the Setup Wizard. Be sure to select the original sync method that CompanionLink on the PC is using. If you need further help check our Setup Guides Here.

On the PC:

1. For the first sync, if the PC has the best and most recent set of Contacts, Calendar, Tasks, and Notes, you will want to enable a Reread of the PC data. These steps can be found Here.
2. After reinstalling\setting up DejaOffice, and enabling the Reread, return to the main menu of both CompanionLink on the PC and DejaOffice on the iPhone\iPad.
3. Run the Sync as normal

Note: Currently, an Apple iTunes backup will only backup the App install and not the data. Use the above steps to repopulate DejaOffice if you currently have a sync setup.

iPhone\iPad (No Sync)

If you do not sync with a PC database, use the following steps to import from an old device.

On the Old Device:

1. Open DejaOffice on the original iPhone\iPad.
2. Tap Settings, tap Back Up & Restore
3. Tap Use Email
4. Choose whether or not to include contact photos, and tap "Backup via Email". This will open an email template. Enter your own email and tap send.

On the New Device

1. On the new iPhone\iPad, reinstall the DejaOffice App from the App Store.
2. Open the email you sent yourself from the previous device on the new device.
3. Within the email tap the "backup.djobackup" file attachment, and choose "Copy to DejaOffice".
4. Type "YES" in the box to confirm, tap "Restore Now" and tap OK. Reopen the App to the restored database.

Note: Currently, an Apple iTunes backup will only backup the App install and not the data. Use the above steps to repopulate DejaOffice if you currently do not have a sync setup.

Android or iPhone Using a Temporary DejaCloud Account

You will first need to create a DejaCloud Account. Click Here to create a DejaCloud Account.

On the Old Android or iPhone

1. Open DejaOffice, select Settings, select Sync Settings.
2. Tap Sync Method and select DejaCloud.
3. Tap DejaCloud Settings (Sync Method Settings on iPhone) and enter the DejaCloud Login and Password you created above.
4. Return to the main menu of DejaOffice and tap Sync.

When it completes your data from the old phone will be in DejaCloud.

On the New Android or iPhone

1. For Android open the Google Play Store, search for DejaOffice and tap the Install button. For iPhone\iPad find the App Store, search for DejaOffice and tap the Install button.
2. Follow the Setup Wizard. When Prompted for Sync Method, select DejaCloud and enter the DejaCloud Email\Password you created above.
3. Finish the Setup Wizard and tap Sync.

When the sync completes all of the data from the old device will be synced to the new one.

• Note: DejaCloud is a great way to keep your DejaOffice data backed up regularly, but there is a charge for DejaCloud after a trial period. If you no longer want to sync with DejaCloud after the initial transfer, open the DejaOffice Settings, Sync Settings, select Sync Method and change it to "None".