Registering CompanionLink

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NOTE: If you are updating from CompanionLink 8.0 to 9.0 or 10.0, CompanionLink will auto-register the update for you as long as you use the same e-mail address that you purchased with initially.

How to Register CompanionLink 9 & 10

Follow these steps on the Registration screen in CompanionLink 9 and 10:

  1. Open CompanionLink
  2. Click Settings > Registration (button on the bottom).
  3. Enter the first and last name of the license holder
  4. Enter the email address you entered on the purchase order form.
  5. IF you purchased through PayPal, then your PayPal ID is the license email.
  6. Please make sure the 'Purchase ID' field is blank (only applicable for older versions of CompanionLink 9)
  7. Click 'Verify'
  • NOTE: CompanionLink for Google is Settings > Support tab > Registration


How to Register CompanionLink 8

CL8REGCombine.png

Follow these steps on the Registration screen in CompanionLink 8:

  1. Open CompanionLink
  2. Click Register on the bottom left.
  3. Enter the first and last name of the license holder
  4. Enter the email address you entered on the order form.
  5. Please make sure the 'Purchase ID' field is blank
  6. Click 'Verify'
  • If no Register button appears, the software has registered automatically.













Registration Troubleshooting

Note: VPNs can cause issues with Registration, if you have a VPN and are trying to register please disable it.

  1. Check your entries carefully. Be sure your name is in the name field. Be sure the email field has your correct email address. Make sure your email address is well-formed, and that you have not typed a comma instead of a dot.
  2. Click Here for our guide on ensuring CompanionLink is allowed through the Windows Firewall. You can also try temporarily disabling it, Click Here for a Guide to Disable Windows Firewall.
  3. Ensure your license is current with CompanionLink. Click Here to check the current status of your license.
  4. If you are using Windows XP or have any other issues, please Click Here to send us an email.




Forcing CompanionLink to a Different Version

Clregnew.png

If you are still unable to get CompanionLink to the right version, use the following steps:

  1. Open CompanionLink > Click Settings > Advanced > Support tab. (CompanionLink for Google is Settings > Support tab).
  2. Click Register.
  3. From the menu that opens, click the drop down next to Product and select the version of CompanionLink you are trying to use. If you are using CompanionLink 10, you will need to click the "Advanced" button.
  4. Erase the Purchase ID field
  5. Click Verify


You will receive a message about your current license, click Yes and when CompanionLink is reopened it should now list the correct version at the top.




How to Register DejaOffice PC CRM


Follow these steps on the Registration screen in DejaOffice PC CRM

  1. Open DejaOffice PC CRM
  2. Click Settings in the bottom left and click Registration at the bottom.
  3. Enter the First and Last Name of the license holder
  4. Enter the email address used for the purchase
  5. Please make sure the 'Purchase ID' field is blank
  6. Click 'Verify'



Registration Troubleshooting

  1. If you'e using Windows Firewall, try temporarily disabling it, as it could be blocking the link to our registration servers. Click Here for a Guide to Disable Windows Firewall.
  2. If you are using Windows XP or have any other issues, please Click Here to send us an email.



Forcing DejaOffice PC CRM to a Different Version

If you are still unable to get DejaOffice PC CRM to the right version, use the following steps:

  1. Open DejaOffice PC CRM
  2. Click Settings in the bottom left and click Registration at the bottom.
  3. Enter the First and Last Name of the license holder
  4. Enter the email address used for the purchase
  5. Please make sure the 'Purchase ID' field is blank
  6. Change the Product drop down to the correct version of DejaOffice PC CRM.
  7. Click Verify


You will receive a message about your current license, click Yes and when DejaOffice PC CRM is reopened it should now list the correct version at the top.


Registering CompanionLink 7


Clp7-reg.png
CL7Registration.png

Follow these steps on the Registration screen in CompanionLink 7.0. You can access the registration screen in CompanionLink by clicking File > Register. (PC only, view instructions for Mac)

  1. Enter the First and Last name of the license holder.
  2. Enter the email address you entered when you placed the order. (If you ordered using Paypal, your paypal ID is your registration email.)
  3. If there is a number in the Purchase ID field, please delete it.
  4. Click the Verify button.


You can install CompanionLink on up to three computers for which you are the primary user.

Your computer will need an active internet connection for registration. If you are experiencing trouble registering your license, please make sure you are using the same name and email address used to purchase the software. Contact our sales department if you are still experiencing trouble with registration.





























Evaluation has expired message


If you receive a message stating that your evaluation has expired, click the Register button to permanently register your license. You will not have to re-install the software, and any configuration changes you have made so far will be saved.


Using CompanionLink on two or more computers


You can install CompanionLink on up to three computers for which you are the primary user. Follow these steps:

  1. Download and install CompanionLink on each additional computer (it will install as a trial version). You can download from https://www.companionlink.com/updates
  2. Register CompanionLink on each additional computer. Steps to register are listed above.
  3. Configure CompanionLink on each new computer. (Your configuration will not automatically transfer from one computer to another.) For help getting started, view our Setup Guides.
  • Please be aware CompanionLink will not allow you to register more than 3 computers under the same license during a one month period.


How to register CompanionLink for Mac

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To Register CompanionLink for Mac:

  1. Once you installed and set your settings, choose "Register" on the main menu of CompanionLink.
  2. Enter the same name and email address that you used to purchase the software, then click Verify.


Your software should now be registered.

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