Free Email and Telephone Technical Support Policy

Our Online guides cover common issues. But if you need it, we can help you by email and phone

Our products are priced for people who can help themselves with their technical issues. Starting in 2023 we have adopted a policy customers who do not need hands-on help no longer need to subsidize people who need a higher level of support. Each customer must cover their own support cost. Our US-based staff are professionals with families, and we provide them benefits. The support you receive corresponds to your purchases.

Please also see our Terms of Service and Privacy Policy.

Our products always handle the latest releases of Windows, Phones and Software. So there is no need check versions with us: Just be sure you have the latest update.

We have many helpful guides on our website to handle when you buy a new phone or a new PC.

Free Email Support:

Email us at support@companionlink.com. Include product name, sync method, and phone OS (Android or iPhone). Be sure to include your contact phone number if we need to call you.

Paid Support

Paying for support is a great option if you need hands-on assistance from a technician.

• RST: RunStart is one-time paid support for a given problem, installation or data migration.
  
  
• PSP: Premium Support covers up to five tickets over one year. After the first year, you can extend premium support at a substantial discount.

If you already have paid for Premium Support, submit a QuickTicket or call 1-503-243-3400 for service.

Telephone Tech Support

Our office hours are:

• 7:00 am to 3:30 pm Pacific Time Mon-Thu
• 7:00 am to 2:30 pm on Fridays
• 7:00 am to Noon on the last working day before a holiday.

Our phone number is (503)243-3400

Data loss: If you have any data loss, we can often recover the data - even if our product is not involved. Please call us for priority service.

Duplicates: If you experience duplicate contacts from a sync using our products, please call us for priority service.

Program Bugs: If you are seeing a program bug and are using the current version of our software, you can call us to confirm this. Our QA team will work with you to resolve the bug.

New PC: We have a great guide that covers how to set up a new PC or reinstall on a newly formatted hard disk. Just click here.

New Phone: This guide covers four different ways to move your data. Just click here.

Wi-Fi Sync: We have an extensive troubleshooting guide for you. If you purchased CompanionLink recently, we can help you. But if your purchase was two or more years ago, we will not provide telephone tech support to debug your Wi-Fi network. For a trouble-free connection, use DejaCloud sync.

USB Sync: If you cannot connect, the cable or connector may be bad, so try a different cable or connector. Here is a troubleshooting guide for you.

Bluetooth Sync: We will provide telephone support for Bluetooth sync if you have an active subscription or purchased a product from us in the last two years.

DejaCloud Sync: We will provide telephone support for DejaCloud sync provided you one of the following:

• A Software Purchase in the last year
• An active DejaCloud Level 2 (DCL2) or higher subscription (DLC3 or DCL5).

If you have a DejaCloud Level 1 (DCL1) Cloud service only, then you can purchase RunStart for telephone access.

Thank you for taking the time to understand our Free Tech Support Policy.