Moving your calls to a 3rd party firm is an often-overlooked way to help you get more out of every dollar spent if you’re looking for ways to maximize the return on your marketing investments. With telephone Call center outsourcing, businesses can track incoming phone calls as a result of website, social media, and email marketing campaigns to measure the effectiveness of their efforts accurately.
Despite data analysis and technology advancements, most businesses still need help accurately measuring their marketing initiatives’ return on investment (ROI). According to research, only a tiny percentage of companies are confident in their chosen ROI measures, meaning most companies remain unsure about the actual payoff from their marketing activities.
In this uncertain landscape, businesses must deploy tools and tactics to help them make informed decisions about where to invest their resources. Outsourcing your call center is an often-overlooked tool that can assist marketers in boosting ROI by allowing them to utilize a 3rd party resource to handle phone calls for your company’s services. Website call-tracking software will help marketers pinpoint and analyze which sources drive the most successful leads.
Track Calls Automatically
Phone call tracking software makes it easy to automatically track incoming calls from any source, including search engine results pages (SERPs), paid advertising, organic search listings, and referral traffic. By linking a unique phone number with each source, businesses can quickly see which sources drive the most successful leads.
Marketers and sales teams rely on consumer data to better understand the effectiveness of their online and offline campaigns about conversions. While conversations are not always necessary before a purchase, sales call tracking software solutions are essential for companies that do require them, as it allows marketers to adjust their strategy to focus on the best sources for customer conversions.
Identify Keywords and Topics
Software for call tracking captures data about the keywords used when customers dial a business’ unique phone number. Companies can determine which keywords and topics drive the most customer conversions by split-testing different ads and campaigns. This helps marketers adjust their focus to ensure that each campaign targets the right customers for maximum ROI and modify their content marketing efforts or focus on high-yielding terms within their SEO campaigns to drive more customer leads.
Some of the best call tracking software can identify keywords from conversations and group transcripts of those calls together, allowing marketers to identify the keywords used to find their business, the conversation topics of the highest interest, and the trends in customer dialogue. By analyzing data from inbound call tracking software, marketers can further hone their messaging and campaigns to meet consumer needs better.
Analyze Customer Conversations
Companies often use call center tracking software to analyze customer conversations to identify areas of improvement and maximize future customer satisfaction. With call recording capabilities, it is possible to generate transcripts of every call, allowing businesses to gain valuable insights into how customers interact with their customer service agents and what content resonates best with potential prospects. Companies can use these insights to increase customer engagement by providing more relevant content and services tailored specifically for each client.
Optimize Marketing Spend
Finally, businesses can use call tracking software to optimize their marketing spend by finding which channels yield the highest return on investment (ROI). Companies can easily see which advertisements generate high calls and what keyword phrases potential customers use when reaching out for product information or making inquiries about services offered. From there, they can adjust accordingly to focus resources on the areas that will most likely convert into sales opportunities for the business.
By leveraging the power of call center outsourcing, businesses have a powerful tool at their disposal that enables them to optimize online advertising strategies and improve overall ROI across all facets of digital marketing campaigns.