When the holiday season begins to near, online businesses should start preparations to enable successful order fulfillment. This can happen as early as October in some cases, especially when retailers like Amazon hold sales to encourage early holiday shopping. In fact, 39% of online consumers in the US started shopping for the holiday period before November 15.
Unsurprisingly, the processing and delivery of orders become essential during this season. Customers want their orders to arrive on time, and they are quick to disregard retailers who cannot deliver in a timely manner. Therefore, boosting order fulfillment should be a priority for many ecommerce businesses.
To assist businesses, three of the best ways to boost order fulfillment as the holiday season approaches have been listed below.
Use Demand Forecasting
By using historical data, market trends, and customer behavior, businesses can predict the future demand for specific products, and this process is known as demand forecasting. The aim of demand forecasting is to calculate an estimation on the number of goods customers will purchase over a particular timeframe. With this information, the demand planners of the business can estimate future sales and alter inventory accordingly.
Demand forecasting is essential during the holiday season; this is sometimes known as holiday forecasting or seasonal demand forecasting. Businesses will use previous demand to determine the amount of inventory required to satisfy their customers purchases over the Christmas period. This can improve sales targets and pricing.
Optimize Your Inventory Management Strategy
Although seasonal demand forecasting can help the amount of inventory your business has, you must use other strategies as well. This will help to avoid customer disappointment and loss of business if products are unavailable, which can cause customers to shop elsewhere.
By improving your inventory levels, the business will be better prepared to deliver orders in a timely manner, instead of making customers wait for items to be back in stock. Demand can surge at Christmas, so you must avoid stock shortages without overstocking. You will need to find the balance between supply and demand that is unique to your business.
While demand forecasting can help with this, you must also diversify your suppliers to avoid delays. One supplied might run out of stock, which can affect your inventory; however, if you work with multiple suppliers, you can negotiate and receive better deals when buying stock. Your warehouse and storage space should also be optimized to ensure the stock is organized effectively, allowing easy accessibility and efficient packing of orders.
Enhance Your Order Fulfillment
With the inventory management strategy improved, the next step is to evaluate the business’ order fulfillment capacity. Many businesses will need to process and ship a lot more orders during the holiday season than at any other time of year. This should not impact the time that customers experience when waiting for their deliveries, though.
While you could hire more staff during this time, they will also require training to cope with the tasks of your business. On the other hand, some businesses would benefit from partnering with a third-party logistics provider. For example, Ryder order fulfillment has flexible staffing to meet the needs of each business, which can help meet the increased demand during Christmas. This type of service enables accurate picking, packing, and shipping of orders, ensuring customers receive the correct order at the right time.
Not all businesses will be able to afford 3PL services, in which case they could invest in new software and technology to streamline the order fulfillment process.
As the holiday season approaches, businesses can struggle to cope with the increased demand. This can be achieved by boosting order fulfillment, and there are numerous improvements that can be made to accomplish this, including demand forecasting, inventory management optimization, and order fulfillment capacity.