Category Archives: CompanionLink Products

Top 4 Steps for Efficient CRM Development

Posted on by Umair Shah
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On the verge of 2024, CRM solutions have already become more than just optional tools – they’re critical for nurturing and expanding customer interactions. A robust CRM system can greatly enhance client engagement and satisfaction, drive sales growth, and foster long-term business relationships. 

In this article, we will walk you through the four essential steps for CRM development, ensuring that your solution is not just a database of customer information but a powerful engine driving your business forward. Let’s dive into the world of CRM development and explore how you can leverage it to transform your customer management and enhance your business outcomes.

Step 1: Set Your Goals and KPIs

What are the 4 core steps for CRM development? The first and most crucial step in CRM development is to define the needs of your business and set clear requirements for your future system to provide them to your chosen CRM software development company. This step requires a deep understanding of your business’s daily workflow, interactions with customers, and long-term goals.

  1. Circle Out the Challenges: Start by identifying the challenges your business faces in managing customer relationships. Do you need help with disorganized data, inefficient tracking of customer interactions, or lack of actionable insights? Understanding these pain points is key.
  1. State Your Objectives: Define what you want to achieve with your CRM system. Whether improving customer service, increasing sales, or streamlining communication within your team, having clear goals will guide the development process.
  1. Engage Stakeholders: Involve various stakeholders, including sales, marketing, and customer service teams, to get a comprehensive view of what different parts of your business require from a CRM system.
  1. Analyze Your Data: Look at the data you collect on a daily basis, analyze it, and think about how it can be used to enhance customer relationships. This could include purchase history, interaction logs, feedback, and more.
  1. Ensure Compliance and Security: Consider legal and compliance aspects, especially data protection laws like GDPR. Your CRM should ensure customer data is handled securely and ethically.

By the end of this step, you should have a clear understanding of your CRM requirements, aligning with your business’s unique needs and customer management strategies.

Step 2: Choose the Right Technology and Platform

After defining your CRM needs and objectives, the next step is to select the appropriate technology and platform. This decision will significantly impact the functionality, scalability, and overall success of your CRM system.

  1. Custom vs. Off-the-Shelf Solutions: Decide whether to ask a CRM software development company to build a custom CRM solution tailored to your specific requirements or use an off-the-shelf platform that can be customized. Custom solutions offer more flexibility, while off-the-shelf options are usually more cost-effective and quicker to deploy.
  1. Cloud-based vs. On-premise: Choose between a cloud-based CRM, which offers accessibility and scalability, and an on-premise solution, which can provide greater control and security. Cloud-based CRMs like Salesforce or Microsoft Dynamics 365 are popular for their ease of use and integration capabilities.
  1. Flawless Integration: Ensure the CRM can integrate smoothly with your existing tools and software, such as email systems, social media platforms, and analytics tools. Seamless integration is crucial for a unified and efficient workflow.
  1. Great User Experience: Opt for a platform that offers an intuitive user interface and is user-friendly. The ease of use will encourage adoption among your team members.
  1. Scalability: Consider the future growth of your business. The CRM should be scalable to accommodate increasing data volumes and evolving business processes without significant overhauls.
  1. Vendor Reputation and Support: Research your chosen CRM software development company’s reputation, focusing on its track record, customer support, and service reliability. Strong vendor support can be crucial, especially for businesses without extensive IT resources.

By carefully considering these factors, you can choose a technology and platform that not only meets your current needs but also supports future growth and changes in your business strategy.

Step 3: Design and Development

This phase involves bringing your CRM vision to life. It’s where the planning and decisions made in the previous steps start to materialize.

  1. Architectural Design: Begin with designing the architecture of the CRM system. This includes the database design, user interface layout, and the overall system flow. A well-planned architecture ensures scalability and efficient performance.
  1. Customization and Feature Development: Based on your identified needs, customize your CRM or develop specific features. This might include custom fields, unique sales pipelines, automated workflows, or advanced reporting tools.
  1. User Interface Design: Focus on creating an intuitive and engaging user interface. A good UI/UX design enhances user adoption and satisfaction, making it easier for your team to interact with the CRM.
  1. Integration Development: Develop the necessary integrations with other business tools and platforms. This might involve APIs for connecting with email clients, social media platforms, ERP systems, or marketing tools.
  1. Testing: Rigorously test the CRM system for bugs, glitches, and usability issues. Testing should cover various scenarios to ensure the CRM functions correctly under different conditions.
  1. Feedback Loop: Encourage feedback from potential users during the development process. This can help in making real-time adjustments and ensuring the CRM aligns with user expectations and business needs.

This step is critical as it transforms your strategic objectives into a tangible tool that will play a crucial role in managing customer relationships and driving business growth.

Step 4: Deployment and Ongoing Support

The final step in CRM development is deploying the system and ensuring ongoing support for its users. This phase is crucial for a successful CRM implementation and long-term effectiveness.

  1. Deployment: Launch the CRM system within your organization. This could involve a phased approach, starting with a pilot group before a full-scale rollout, or an all-at-once implementation, depending on the size and complexity of your business.
  1. Training and Onboarding: Conduct comprehensive training sessions for all users. Proper training is essential for ensuring that your team understands how to use the CRM effectively. This can include hands-on workshops, instructional materials, and online tutorials.
  1. Monitoring and Maintenance: After deployment, continuously monitor the system’s performance. Look out for any technical issues or areas where the system could be improved. Regular maintenance helps ensure the CRM remains efficient and up-to-date with the latest features and security updates.
  1. User Support: Regularly collect user feedback on the CRM’s functionality and usability and provide ongoing support to users. This can be in the form of a dedicated helpdesk, FAQs, or a user community forum. Timely support resolves user issues and queries, enhancing their overall experience with the CRM.
  1. Performance Evaluation: Leverage the power of analytics and reporting functionalities to gauge the CRM’s influence on essential business segments like sales and customer service. This critical step not only clarifies the return on investment (ROI) of your CRM but also pinpoints potential areas for enhanced optimization.
  1. Future Upgrades: Stay updated with the latest CRM trends and technologies. Plan for future upgrades and additions to ensure your CRM keeps pace with technological advancements and changing business requirements.

By focusing on these aspects during the deployment phase, you ensure that your CRM system not only integrates smoothly into your business processes but also evolves as a vital asset for your organization.

Wrapping Up

The journey of creating an effective CRM system involves careful planning and strategic implementation. By following these four critical steps – Planning, Custom Development, Testing and Refinement, and Deployment and Ongoing Support – you set the stage for a CRM solution that not only aligns with your specific business needs but also evolves with your growth.

Keep in mind, that the true power of a CRM lies in its effective use by your team, continuous evolution with your business, and its ability to foster stronger, more meaningful customer relationships. Be the first to harness its full potential and create exceptional customer experiences, paving the way for your business’s future success.

Top 5 Reasons to Avoid CRM in The Cloud

Posted on by Wayland Bruns
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The fastest and best traditional Customer Relations Managers were written for Windows. First, there was Packrat and Commence, then TeleMagic and GoldMine, and who can forget Symantec Act! When a customer calls, you answer the phone, look up their name, and start taking call notes within seconds.

Well, after the early days, Salesforce came along and made a multi-billion-dollar investment convincing well-heeled corporations that ponderously slow web applications could be somewhat effective at taking down customer notes. Management bought on – because they are talkers, not note-takers. The note takers of the company do not agree, which is why most salespeople no longer make notes about their customers. By tying key customer support, marketing and accounting features, Salesforce has convinced the world that CRM belongs in the cloud.

“On-premise” CRM is a self-hosted and in-house CRM alternative, as opposed to data storage in the cloud. On-premise gives you complete control over your data and is typically significantly less expensive than a cloud subscription. You have complete control and visibility over your database with its own CRM, allowing it to be entirely customized and user-specific.

Because of its high level of data security, on-premise CRM is more appealing to consumers. The in-house structure provides greater privacy and less chance for security breaches. When you can “own” your on-premise software, you have the benefit of having it on a psychical device rather than a corporate-owned cloud to which you have subscription access.

There is nothing that CRM in the Cloud does better than CRM on your PC. Here are five things that are worse:

Unstable Platforms

A Cloud-based solution is totally dependent on your PC browser and can fail any time your Chrome or Firefox browser updates. Features and systems you use every day can suddenly become unusable or disappear altogether.

A CRM on a PC is stable, and updates are in your control. Links to associated products like Outlook, Word and Excel are always available.

When a company chooses a Saas platform product, it gives up control over the key systems and related hardware to unseen third-party service providers. With on-premise CRM, the client houses and manages all components. In many cases, out-of-sight and out-of-mind mean out-of-order. Most small entrepreneurs prefer the control you can have by using a simpler local CRM solution that runs on your laptop or in your office.

Snail Speed and Refresh Delays

Cloud-based systems use multiple screens just to search for a record, with many screen taps and mouse clicks. It’s all about the platform and none about your customer. You will constantly wait for screens to refresh. Then you need to verify that the system saved the data you just typed. With on-premise CRM, you can quickly access your database regardless of your internet connection.

Software on your PC runs faster than browser-based tools. Time for yourself – when a customer calls, how fast can you get to their record in your database, taking notes about the call? A good desktop PC system can get you there in 5 seconds or less – including the data lookup. This speed ensures you are productively handling your service, and not just fighting your tools.

Complex Layers of Security Cannot Keep You Safe

With Cloud-based systems, if you miss a payment, your data is wiped out without you knowing. There’s no way to get it back. With a system on your PC, you know exactly where the data is. Backing it up and securing it is clearly in your control, and no one can take that from you.

Customer information is very sensitive and protected. Because the servers containing client information must be handled by the vendor, some businesses just do not feel comfortable with the on-demand method. With on-premise CRM, businesses can be certain that the necessary safeguards are in place to ensure that their client data does not get into the wrong hands.

Database Access is Controlled by Low Paid Contractors Half a World Away

During an AWS outage, any tool hosted on that platform might fail, leaving you unable to do your business. Google Cloud is only slightly better in security and performance. Cloud Services like AWS use dozens of internal tools, any one of them able to create one of their famous Outage disasters.

Ever Increasing Monthly Fees

With Cloud-based CRMs, there is never an end to monthly payments. If your credit card changes and you miss a payment, your data will be erased. While hundreds of staffers, contractors and overseas techs can see your data, there is no one to call and no one who can help you if it gets erased. With a PC-based CRM, your data is safe and secure on your PC, and any tech you hire can help you back it up or move it to a new PC.

Over a five-year life span, SaaS systems cost five to ten times the one-time price product they replaced. Quickbooks at $300 is now Online for $330 per year. Adobe Creative Suite for $560 is now online for $720 per year. These costs can double if you add a second user to your account, even if they log in just one time per year.

Cloud CRM Solutions

Instead of troublesome Cloud-based CRM, an on-premise solution is much more stable and affordable option. “On-premise” CRM is a self-hosted and in-house CRM alternative, as opposed to data storage in the cloud. On-premise gives you complete control over your data and is typically significantly less expensive than a cloud subscription. You have complete control and visibility over your own database with its own CRM, allowing it to be entirely customized and user-specific.

An affordable on-premise CRM option is DejaOffice. DejaOffice is a note-taking tool for your computer that syncs with your phone, making it easy to take notes, schedule follow-ups, and assign tasks. Make a shared database that everyone in your office may access. DejaOffice PC CRM is a PC-based contact management. It is more secure and quicker than web-based solutions. Using DejaOffice, you can easily keep track of all conversations, meetings, tasks, emails, and texts with your clients, vendors, and partners.

DejaOffice has the lowest pricing range, beginning at $69.95 for a one-time perpetual subscription.

Wrapping up

When data is kept in-house, you and your team will have better knowledge and access to the information you need. On-premise CRM is less expensive, and there will be no need for remote technical assistance.

When it comes to on-premise CRM, there are several solutions for varied database and user capacities. Depending on your budget and whether you want a subscription or a one-time license purchase, on-premise CRM is the ideal solution for anyone who prefers to keep their data in-house rather than on a cloud server. PC CRM is a secure and dependable choice for you and your database.

CompanionLink Now Offers Outlook to iCloud Sync

Posted on by Mary Lyons
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CompanionLink Software is now offering sync from Outlook to iCloud for your Mac, Phone and iPad with sync speeds faster than ever. CompanionLink’s new iCloud sync allows you to sync from an Outlook folder and is compatible with Exchange, Pop3, and IMAP folders.

CompanionLink v10 adds direct sync from Outlook® to iCloud® for those that sync to their iPhone and iPad using iCloud. CompanionLink’s Outlook engine can swiftly and efficiently sync data from any form to Apple’s iCloud environment. This solution is an upgrade over the folder replacement option, which requires you to utilize a specific folder in Outlook, or the insecure method of publishing your iCloud calendar. CompanionLink works with Outlook 2007 and later, as well as online versions of Outlook such as Outlook.Com, Office 365, and Microsoft Exchange.

Many people use the iCloud calendar on their iPhone or Mac to stay organized. However, if you wish to link an iCloud calendar to Outlook in order to share it or simply keep track of your schedule, you must first add the calendar to Outlook. Fortunately, there are several clever methods to sync an iCloud calendar with Outlook, but most are not a straightforward process. CompanionLink will make accessing your iCloud data simple.

For those that are not familiar, Apple’s iCloud is a cloud storage service. Basic contact management options are available in iCloud Contacts. One of the most widely used email programs is Microsoft Outlook. There are two ways you would sync your contacts from iCloud to Outlook in order to view your iCloud contacts. You can manually export and import your data or use a faster and more efficient syncing service such as CompanionLink

The ability to sync iCloud contacts with Outlook for Mac or other sources and the practice of doing so helps us be more productive. CompanionLink iCloud Sync is intended for Mac users who want to sync, organize, and manage their contacts with minimal effort and maximum efficiency. It excels at a variety of tasks, including importing and exporting contacts, syncing, backing up contact information to various formats, editing, and eliminating duplicate contacts.

Sync to Apple’s iCloud is a new feature in CompanionLink 10. This enables you to sync directly from Outlook, Act!, GoldMine, and Palm Desktop to iCloud, populating Contact and Calendar data on any iPhone or iPad. This sync isn’t dependent on any Outlook folder type, therefore it’s ideal for businesses that use secure Outlook folders.

Follow this How-To Guide to find out how to begin syncing Outlook to iCloud with CompanionLink in six easy steps.

CompanionLink also offers a remote configuration service where we will set up everything for you called RunStart. CompanionLink also provides direct help from our expert technicians through Premium Support.

CompanionLink® Software, Inc. is a pioneering developer of data synchronization solutions for mobile phones and CRM software and services. They also develop a business-class CRM app called DejaOffice® for Android™, iPhone®, and iPad® devices. For 35 years, CompanionLink has helped mobilize information across devices, computers, applications, and web-based services. For more information, please visit www.companionlink.com.

Newer, Better Faster – CompanionLink 10 Released

Posted on by Kelly Maryland
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CompanionLink Software has launched version 10 with its new and improved features such as sync speed improvements for Wi-Fi, Bluetooth and all Outlook sync. This version contains new logic for 64-bit Outlook Sync, FMCID for better Wi-Fi and Bluetooth connection, and new drivers for iCloud and Microsoft Graph API. As the online Contact and Calendar world moves to 2 Factor Authentication, CompanionLink leads the way to advanced Sync with your PC.

New in CompanionLink 10 is Sync to Apple’s iCloud ecosystem. This allows you to sync directly from Outlook, Act!, GoldMine and Palm Desktop to iCloud – which will populate Contact and Calendar data for any iPhone and iPad.  This sync is not reliant on any Outlook folder type and so it adds important functionality to corporations with secure Outlook folders. 

Other changes in CompanionLink Version 10:

  • Wifi sync and Bluetooth sync now have an FCMID stored when you pair the device. If DJOA is closed on the mobile or the IP has changed the Mobile will now show a DJO Notification, if you tap it, DJO will launch and start the sync.
  • There is a new Sync option for Microsoft Graph. This is the OAuth Method for logging into Outlook.com\Office 365 online which does not need an App Password for 2FA accounts.
  • Removed some older Database options (Highrise, Lotus Notes, Salesforce, Sugar\Suit CRM, and Zoho). These are still available in CompanionLink for Apps.
  • CompanionLink Time and Chaos is now in CompanionLink Express and CompanionLink for Windows Live is now just CompanionLink for Outlook.
  • The Registration menu has been simplified, now only Name and Email are Visible. If you need the Computer ID or the Purchase ID, click the Advanced button on the bottom right of the Registration menu.

One-Time Purchase Price

CompanionLink Software is committed to offering a one-time purchase price to its users rather than the expensive subscription services offered by competitors. On May 1, CompanionLink announced its first price increase since 2008. This roughly restores the pricing that was available at that time adjusted for inflation.

Why You Should Upgrade

Support CompanionLink developers by upgrading to version 10. CompanionLink is constantly working to provide you with the fastest and most efficient software to sync your data between all your devices. CompanionLink is one of the few companies to offer free US-based email and telephone tech support.

Top 5 On-Premise CRM Solutions

Posted on by Mary Lyons
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“On-premise” CRM is a self-hosted and in-house CRM option, the opposite of storing data on the cloud. On-premise allows you to have complete and total control over your data and is often much more affordable than a cloud subscription. With its own CRM, you have complete control and visibility over your own database, allowing it to be fully customizable and user-specific.

On-premise CRM is more desirable for users because of its high level of data protection. The in-house setup allows for more privacy and less opportunity for security hacks. When you are able to “own” your own on-premise software you have the advantage of having it on a psychical device rather than a corporate-owned cloud you are granted access to through subscription. Whether you are looking for a CRM for call center or your small business, this article will show you our top picks.

Here Are the Top 5 On-Premise CRM Solutions:

1. Act!

Because of its contact management features, Act! contact management software is ideal for individuals and small businesses, and it has nearly always remained in the top ten CRMs on the market. The latest version adds additional features such as the ability to develop, send, and track tailored email marketing campaigns, as well as synchronization with a wide range of third-party apps.

Act! price range starts at $37.50 a month and goes up to $399 monthly depending on your database size.

2. DejaOffice

DejaOffice is a note-taking app that installs on your computer and syncs with your phone, making it simple to take notes, schedule follow-ups, and assign tasks. Use it to create a shared database that everyone in your office may access. DejaOffice PC CRM is a contact manager that runs on a PC. It is faster and more secure than web-based products. You can effortlessly keep track of all calls, meetings, tasks, emails, and texts with your customers, vendors, and associates using DejaOffice.

DejaOffice offers the most affordable price range, starting at only $49.95 for a one-time perpetual license.

3. GoldMine

Although it is more expensive, Goldmine also offers the option of a one-time license purchase. GoldMine provides quick and easy access to key data across all of your platforms. You can manage for success with fully customizable charts, colors, and datasets.

Pricing is $1992 for 3 shared users and $3195 to have up to 5 shared users.

4. Bitrix24

Bitrix24 has a number of features that might help firms with marketing and client management. Bitrix24 CRM software makes communication and organization for businesses simple. Because of these benefits, more than 10 million organizations have chosen Bitrix24 as their CRM provider.

Bitrix24 basic plan is $39 a month for 5 users and up to 24G of data.

5. InfoFlo

With InfoFLo you can instantly access your to-do list and contacts with a simple search of the name or organization. You may access your InfoFlo data from anywhere with our iPhone and Android mobile apps. InfoFlo has a variety of add-on options, including invoicing and email analytics.

Infoflo offers on-premise CRM for a one-time price of $99 with the option to add on additional features for $79 each.

Final Thoughts

When you keep data in-house, you and your team will have a better understanding and access to the data you need. On-premise CRM is more cost-effective and there will be no dealing with remote tech support.

There are many options available for varying database and user sizes when it comes to on-premise CRM. Depending on your price range, business model, and if you’re looking for a subscription or one-time license purchase, on-premise CRM is the best option for anyone wanting their data in-house rather than on a cloud server. PC CRM is a safe and reliable option for you and your database.

Amazing New Way to Share Google Calendar with Outlook – Automatic and Free

Posted on by Wayland Bruns
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It takes just five seconds for DejaFlow to update Outlook when you change Google. CompanionLink has delivered this fast, low-cost PC app for nearly a decade. Today CompanionLink is launching DejaFlow. DejaFlow is a low-cost online service that connects Google with Outlook online, for free, without needing to install anything on your PC or Mac.

Thousands of services connect to Google Calendar, but most business people use Outlook.

Subscribe to Google Means You Are Publishing Your Personal Calendar

Outlook has a primitive ability to subscribe to a Google Calendar. However, this requires you to publish the calendar on the open world-wide-web which is hardly private. So there is a pressing need to connect the two.

Microsoft’s Solution

Microsoft Power Automate is an expensive, complex tool that cannot do the simple task that customers need; Add, Change and Delete Appointments and Recurring Events, with two-way sync between Outlook and Google. 

Everyone has just one calendar, with a choice of keeping it on Google or Outlook. You place your appointments on it. You depend on your PC or Phone to ring alarms to notify you of places to be and things to do. Having a phone that uses Google and a Computer that uses Outlook makes it hard to schedule and plan. 

Other Expensive Solutions Do Not Complete the Task

Vendors like Zapier and Power Automate have tried to make a toolkit to handle this task. But 95% of business customers do not need a toolkit; they need something that works. 

The Company with Experience

CompanionLink understands your needs. We have created products to fulfill this need for 30 years. We know all about how calendars work with each of the vendors, both Microsoft and Google. And we are good at it which keeps our costs low. As a result, we can reflect these low costs to our customers with low service fees. 

DejaFlow connects Calendar, Contacts, and Tasks from Gmail and Google workspaces accounts. 

These can connect to any online Microsoft account, including Office 365, Corporate Exchange, Microsoft Teams, and Free Office.Com/Hotmail Accounts.

Planned updates will add a direct connection to Apple iCloud, Act! CRM, Pocket Informant, and DejaCloud.

IMAP and POP3 Solution

For Outlook customers who use IMAP and POP3 folders, the calendar information does not store online. For you, CompanionLink offers CompanionLink for Google for windows-based PCs and CompanionLink for Mac for macOS computers. The installed software will automatically synchronize from our local calendar to the online calendar.

Office 365, Exchange, Teams Connector for Google

DejaFlow is a SaaS website to connect Outlook Calendar with Google Calendar. Setup is a simple three-step process; Create a DejaFlow account, identify your Outlook and Google Calendars, and press Sync. The initial connection takes about two minutes for most people, and DejaFlow automatically matches any duplicate entries. Once Connected, any change in Google Calendar, and any change in Outlook Calendar, will flow to the other side within about 10 seconds. 

500 Records for Free

You can use DejaFlow for Free! As long as you have 500 records or less, you can use the service forever without a charge. Most people have less than 500 records in their calendar. 

Corporate Accounts as Low as $1.50 per User per Month

Most businesses will have more than 500 records. Companies should plan on paying $1.50 to $5 per month per user for the DejaFlow service, which is still just a fraction of the cost of competing services. 

For 2 Connectors up to 5,000 records, DejaFlow costs $4.95 per month or $39.95 per year. 

For 5 Connectors (5 users) and 30,000 records, the cost is $11.95 per month or $99.95 per year. 

Both Free and Paid customers can take advantage of CompanionLink’s email and telephone technical support. 

About CompanionLink Software:

 CompanionLink® Software, Inc. is a pioneer in developing data synchronization solutions for mobile phones and CRM software and services. They also have generated a DejaOffice® for Outlook® App which runs on Android™, iPhone®, iPad®, Windows Phone®, and BlackBerry® devices. For 30 years, CompanionLink has helped mobilize information across devices, computers, applications, and web-based services. For more information, please visit www.companionlink.com and www.dejaoffice.com.

CompanionLink, DejaOffice, and DejaCloud are registered trademarks of CompanionLink Software, Inc. Other product names are trademarks or registered trademarks of their respective owners.

Switch from Exchange to MAPI and Still get an Outlook App on your Android and iPhone

Posted on by Wayland Bruns
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Suddenly, there is an overwhelming reason for corporations to change from Exchange to MAPI. The Hafnium hack of Microsoft Exchange has hit more than 30,000 US corporations. The Zero Day Hack hits an exchange vulnerability that has been in the code since it was written ten years ago. More than anything else, this tells us that storing data in The Cloud is not secure.

What is IMAP

The first Email Protocol was known as POP – Post Office Protocol, and its most popular implementation is POP3. IMAP was created in the late 1980s as an alternative. For Email handling, IMAP has proven to be a simple and durable protocol that allows you to consume Email on multiple devices, like your PC and your phone, and answer it from either device.

Is MAPI Safer than Exchange

Exchange is written by Microsoft and is intended to be a more sophisticated mail handling system. Indeed, it introduced Push protocol which at the time made it faster than IMAP. While both IMAP and Exchange store Contacts and Calendar information, IMAP was more closely tied to Microsoft Outlook and had a better implementation. Microsoft removed IMAP handling for Outlook Contacts in 2010.

Microsoft has a new agenda to merge Exchange and Azure services and wrap many tools under a single security protocolTherein lies the weakness exposed by Hafnium. Microsoft’s many corporate mergers expose them to the shift from Pareto Principle to the Peter Principle. In wrapping Exchange, Microsoft allowed exchange logins full access to Azure services on a Corporate Server. The hack involves accessing the logins, and taking a minor user and giving them Super Admin privileges. Because Microsoft now allows Echange Users to access non-exchange resources, the new Super Admin might enable full access to the entire corporate network.

Microsoft Cumulative Updates

Many corporate Exchange sites have run into a secondary issue. The Hafnium Patch issued by Microsoft assumes your Exchange is fully up to date. For many sites, Exchange updates have been deferred to focus on maximum utility by the company. Suddenly, years worth of updates have to be applied. Updating complex and customized software is never easy, and many sites have been brought down because the cumulative update process fails. It leaves the corporation unable to receive or send Email, share data, or update their Outlook on PC and Phone.

IMAP to the Rescue

Switching the Corporation back to IMAP is a quick and easy way to get the corporate Email back flowing again. At least on this level, emails from customers, vendors and leads can be exchanged. The IT department then gets time to consider the options. Any sites that are truly hacked need to rebuild their servers from scratch. Sites that only got cumulative update failure might install fresh Exchange and try to import past data into it. Either process can take days or weeks to implement.

Replacing Outlook App on Android and iPhone

With Email restored using Outlook, the next thing a corporation needs to look at is replacing the Outlook App on their iPhones, iPads, and Android Devices. The Outlook App has three main functions; Email, which is already handled by the phones, Contacts and Calendar. Luckily there are many alternatives.

Setting up IMAP Email on your Cell Phone

To set up Email on your Phone, you go to the Email App and enter your IMAP credentials. As soon as you do this, your Email will come to the Phone. You can also do this on your PC Outlook, and then your IMAP email comes to your Phone and your PC.

Sync Outlook Contacts and Calendar to your Phone

The next task is to restore the Contact database and Calendar from Outlook to your Phone. Exchange handled these by storing the contacts and calendar on the Exchange Server. This server is not available with an IMAP mailbox. So it is required that you install some soft of Sync Software to your PC. Here is a Guide to switching Contact and Calendar Sync from Exchange to MAPI. The requirement is that this software sync from the local Outlook IMAP folder directly to your iPhone, iPad or Android Phone.

A common and inexpensive product that synchronizes from Outlook IMAP Folders to iPhone and Android is CompanionLink for Outlook. CompanionLink is very easy to set up and offers many options. The primary method for sync is DejaCloud, which is like Exchange in offering Realtime Push sync. The CompanionLink solution requires DejaOffice on your Phone. DejaOffice works like the Outlook App but mirrors more features of Outlook. DejaOffice fully supports Outlook category colors, tasks and notes on your Android and iPhone, none of which are handled by the Outlook App. But the most prominent feature is DejaOffice does not use Exchange protocol, which is unaffected by either the Hafnium hack or the cumulative Exchange update issues.

Share and Schedule Outlook Calendars in your Office

CompanionLink also offers an Outlook-based CRM product that can share Outlook calendars between users, even when using IMAP folders. This product is called DejaOffice PC CRM Pro, and it costs just $40 one-time-price per user. The key is that DPCP can store everyone’s data on a central server, allowing Calendar sharing on many PCs.

Multiple Calendar Sharing with Remote PCs

DejaOffice PC CRM also can share the database with remote offices. It uses the same push sync system to allow people to see their tasks and schedule changes instantly. So this is a robust system that replaces many of the multiple user facets of Microsoft Office and Sharepoint without engaging the Exchange server vulnerabilities. The DejaCloud sharing cost is low; about $20 per user per year, and the first year is free when you purchase the Professional DejaOffice license for your office.

CompanionLink for Outlook
Average User Rating:
Average rating: 4.83 out of 5 based on 658 reviews.
Free 14 day trial. Price $14.95 3-Mo Subs - $69.95 One-time License.

What Google People API means for Apps that Sync Google Calendar with Outlook

Posted on by Wayland Bruns
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In Spring 2020, Google announced that they will shut down Google Contacts v3 API in 2021. The Google Contacts API is the connection a Sync App uses to move Contact Data from Outlook to Google (Gmail) Contacts. Google released the Contacts API in 2006 and v3 around 2012, so it has had a six-year life span typical for Google data APIs.

Google Calendar and Contact Sync with Outlook

Nearly all Apps that Sync Google Calendar with Outlook Calendar include a link for Contact Sync. This sends data from Outlook Contacts to Gmail Contacts. Most people rely on Google Sync to share Contacts and Calendar from their Gmail account and smartphone.

Action Item – If you are using CompanionLink – You may be eligible for a free update for this change. Please check our Google People API Knowledgebase Page.

Microsoft Outlook lacks Google Sync Capability

Microsoft Outlook lacks a two-way sync facility for Google. You can set shared Calendars and Contact lists, but the method is arcane. More commonly, 3rd party apps like CompanionLink for Google provide an easy way of using Outlook and Google together. There are a range of products available, and they have varying capabilities. The critical thing to look for is whether real-time sync is supported. When you make a new appointment on your phone, does it come to Outlook automatically in just a few seconds? Also, are Outlook categories and calendar colors supported.

Google Contact v3 Deprecated

Google Contacts API v3 will shut down on June 15, 2021, five months away at the time of this writing. The Google People API, introduced four years ago, is replacing it. Most developers caution that the Google People API did not work well initially, so hopefully, Google has improved the API since that time.

June 2021 Update: Google has now started throwing the error. The error text is:

Contacts API is being deprecated. Migrate to People API to retain programmatic access to Google Contacts. See https://developers.google.com/people/contacts-api-migration.

Update Needed for Continued Service

Consumers need to be aware that any Google Outlook Sync product created before 2016 lacks support for the People API. Most products did not begin shifting until 2020, when Google announced the older API’s sunset date. A general rule is that if you have not installed a software update in the last four years, you should plan to get an update in 2021.

Here is a List of Google Calendar Sync Apps with status:

In general, most products will be on new revisions to support Google’s API change. If you have a purchased product, and your purchase was more than three years ago, you would be safe to assume an update is available for a reduced price from your vendor. Free and Open Source products (FOSS) will undergo revisions and continue to be a compelling choice for people who can tolerate beta software and do not need tech support.

June 2021 Update – Google has Updated Guidance

Migrate your Contacts API to People API before June 15, 2021, to ensure error-free API calls; API calls will otherwise return 100% errors by December 15, 2021.

Hello Google Cloud Developer,

We are writing to remind you of, as per our initial announcement in August 2020, the deprecation of the Google Contacts API, effective June 15, 2021. All Contacts API clients should migrate to Google People API before that date.

What do I need to know?

Starting June 15, 2021, API calls will begin returning errors at a steadily increasing rate, until the error rate reaches 100% on December 15, 2021, as outlined below:

• June 15, 2021 – September 15, 2021: 1% of Google Contacts API calls will return errors
• September 15, 2021 – December 15, 2021: 10% of Google Contacts API calls will return errors
• December 15, 2021, and onward: 100% of Google Contacts API calls will return errors

What’s changed?

The new People API has the same functionality as the legacy Contacts API for all features, but with a new scope, resulting in the following exceptions for “Other Contacts”:Clients have read-only permissions for “Other Contacts.”
• Since sending mutate or write signals back to “Other Contacts” is not supported, your users will have to add the Other Contact as a My Contact if they wish to update its data fields.
• Only basic contact information for “Other Contacts” can be read through the API (for example, full name, email address, and phone number).

Additionally, the old Contacts scope (https://www.google.com/m8/feeds) provided access to both personal contacts and directory information.

You can learn more in the People API documentation.

Please note that the Domain Shared Contacts API is not affected by these changes.

What do I need to do?

To maintain access to Contact data, you need to migrate all Contacts API calls to People API before June 15, 2021.

With the People API, you will also need to implement new scopes, to ensure error-free API connections. In doing so, you will need to use the appropriate scope, depending on which API feature you wish to access:
• To access personal contacts – https://www.googleapis.com/auth/contacts
• To access other contacts – https://www.googleapis.com/auth/contacts.other.readonly
• To access directory information – https://www.googleapis.com/auth/directory.readonly

Your projects listed below are Contacts API clients and will begin to receive API call errors unless you migrate to People API before June 15, 2021:

If you have any questions or require assistance, please contact Google Workspace support.
Thanks for choosing Google Cloud.

Sincerely,
The Google Developers Team

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Short Take

Google has a habit of changing their APIs every six years. If it has been a few years since you purchased or installed your Google Outlook Sync App, plan on doing it again in 2021.

DejaOffice 2020 Changes to Edit and View Screens

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This week we are releasing changes to DejaOffice PC CRM. A focus of these changes are to lower the number of keystrokes needed to create Calendar Events and Tasks, and to better utilize space on the Contact View Screen.

This set of changes is dubbed “2020”. For all of these changes you can revert to the 2019 screens by going to Settings, and then selecting Contacts, Calendar or Tasks, and choosing the option to use 2019 screen formats.

Calendar Edit

When creating an event, we have moved location higher, and condensed some of the options for private and complete. Most notably we have added “quick select” buttons for most common appointment times.

If you choose to make an appointment for a future day, for instance choose “T” for Tuesday – the appointment will automatically slot to your next available time on Tuesday. If there is no slot, a message will show for the Conflict. The system is always trying to slot you for the future. If you click “T” on Tuesday, it will be for the following week on Tuesday. If you click on “Today” it will be for later today.

Task Edit

The Task Edit screen largely follows the changes on Calendar Edit

Contact View

Our goal With Contact View is to get more info into the available screens space. For our Palm Desktop customers, this has not been an issue, because the screen can easily display Contact info, Phone Numbers, Custom Fields and Notes. For our CRM Customers, however, the view area is both crowded and also forced you to scroll to see important information. There was no way to view History, Notes, and Custom Fields without scrolling up and down.

Our solution is to reset the field display if you give it enough width:

Normal Contact View
Expanded (two column) Contact View

If you make the View Panel wider, it will automatically reset to a two-column format. This allows notes to show beside the Histories, and allows addresses to appear side-by-side.

For our CRM users, we recommend you keep the screen expanded as much as possible, and this will reduce the need to scroll.

Unique Capability

With the expanded view – DejaOffice offers something unique in the CRM world – the ability to see both your notes and your history at the same time. Nearly all competing products use tabs, so you can see notes or history, but not both.

New Edit Modes for Contact Screen

We have added context sensitive editing. So if you click on an Address, it will go to the Address Edit view. If you click on the Custom Fields, it will go to the custom fields edit. If you click on the Notes Header it will go to the larger note edit screen, while clicking on the Notes Body will let you edit in the existing view frame.

Detail feature guide: Here is a Guide for our new 2020 Edit Screens.

Thank you for using DejaOffice!

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Outlook Customer Manager (OCM) will be Discontinued – Here’s an Alternative!

Posted on by Wayland Bruns
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Microsoft has recently announced the end of Outlook Customer Manager, with access to your online data to be ended June 30, 2020.

Outlook Customer Manager was introduced by Microsoft in 2016 as a replacement to Business Contact manager. It sits on top of Outlook and provides key business features. Most notably, it offers Company Records, Shared Contacts, Activity History, Deal tracking, and Integrated Document Management.

Fortunately there is a good alternative with DejaOffice. DejaOffice PC CRM provides the following essential features:

  • Company Records
  • Shared Contacts
  • Activity History
  • Deal Tracking
  • Integrated Document Management
  • Integrated Mobile Apps
  • Telephone Technical Support

DejaOffice PC CRM provides a number of features that Outlook Customer Manager badly needed, but never had:

  • Category Management with Colors
  • Multiple User Scheduling
  • Integrated Tasks and Notes
  • Private Data, Database Encryption and Security

You can subscribe to DejaOffice for Outlook for $7 per month ($19.95 paid once every three months).

You can purchase a perpetual license for $99.95 (one time purchase).

Click here to download: A two-week trial.

Click here to get more info!

CompanionLink provides US based Telephone Technical Support for DejaOffice. There are three levels of support available: Free support, for general information and how-to advice, RunStart service for $49 where CompanionLink will help you set up your database and get you launched with the product, and Premium Support which provides a year of “white-glove” service for you DejaOffice CRM for Outlook site.

DejaOffice PC CRM for Outlook
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Why you need a PC based CRM in 2020

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For the past Decade, Customer Relations Management has been transformed by SaaS providers so completely, that some people think CRM means Cloud. On-Premise CRMs that you can purchase for a one-time price have almost disappeared. The problem with the Cloud model is that every service provide aims to lock you in to monthly payments, slow loading web pages, and features that hide behind premium fees.

No one can predict what our economy will throw us in 2020. But it seems clear that the last 14 years of growth may soon level out or decline. When business gets tough, then the high monthly payments become a burden.

When CRM was new, back in the 1980s and 90s, the main business model was PC based software, PC based data, with sync services to handheld devices. CompanionLink was born in those years, and we retain that service model. More recently there is a trend to adopt personal CRM that cannot be ignored.

We have introduced DejaOffice PC CRM. This is a Contact Manager, Calendar App that runs on Windows PCs, Android Phones, iPhones and iPads. On each of these platforms, the CRM database is local to the device. This means that you gain speed and productivity compared to the browser based model. It also means that if you are disconnected from the internet, on your PC by a carrier outage, or on your phone by simply being in a parking garage, you can still work effectively.

Standalone: DejaOffice PC CRM Standalone $49.95 – A simple standalone Contact Manager for Personal or Small Business use. Track your Contacts, Calendar, Tasks and Notes. This CRM can easily import all your data from Palm Desktop, Outlook, or Google.

You can make mail-merge emails, letters and mailing labels. You can handle tasks and store notes. Automatic backups and privacy features are included.

Outlook: DejaOffice PC CRM for Outlook $99.95 – All the features of Standalone with the additional feature of an Outlook Add-In. You can easily drag and drop an email to create a Contact, Calendar Event, Tasks or Note.

Express: DejaOffice PC CRM Express $129.95 – Customer History and Follow Ups are the main features of the Express version. Easily see everything you’ve done for the customer, and everything planned for the future. The Express version includes the Outlook Add-In, but also adds a feature to automatically move Outlook Emails to Contact history.

Pro: DejaOffice PC CRM Pro $199.95 for 5-Users – Multi-User version with a shared database. No other CRM is as affordable. Every person can have their own schedule, with permission to edit other schedules. Everyone can share a Contact list so that your Company Contacts are always up to date.

Free trial

Download a free trial today. As a part of this trial we will email you setup guides and we will help you get started. There is no risk. See how productive your day can be when you put Customer Relations back on your PC where it belongs!

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CompanionLink provides effective alternative for Telexis PHONEslips and Group Scheduler

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CompanionLink Software is offering customized import for the discontinued PHONEslips and Group Scheduler programs provided by Telexis Software.

Telexis has announced that these products have been discontinued and support ended December 31, 2019. Customers who currently use PHONEslips will continue to run, and can still export their contact database.

CompanionLink provides a program with similar functionality called DejaOffice PC CRM.

Click on these links for more information:

To take a call using DejaOffice PC CRM, you display the Contact List and then Search for the contact who is calling. You can start the search simply by typing their name in the contact list. If the contact is found, you can record a call by clicking the Telephone Icon. Then you can put in the details of the call. To assign it to another user, put their name as the “owner” of the record. The call will appear on that person’s task list. You can also assign a priority and category color to the call.

DejaOffice PC CRM Pro also has a group scheduling screen. You can use this to view a the calendar for multiple people, and easily move scheduled events from one to another.

DejaOffice PC CRM has well rated Mobile Apps. USB, Wi-Fi, Bluetooth and DejaCloud Sync may be used to move data from the PC to DejaOffice on your smartphone.

For a limited time you can order DejaOffice PC CRM Pro, for 5 users ($199.95), with the optional RunStart service ($49) where we will assist you to import your PHONEslips contacts and help set up your office database. We offer $10 off for a total price of $139.95. Click here to order this today.

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Palm Desktop on Windows 10 – Disappearing Data files – Datebook and Memos

Posted on by Wayland Bruns
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Thousands of people still use Palm Desktop as their primary contact management system. It has the essential features that people need, some of which are even missing in Outlook.

Some of the things found in Palm Desktop and no other PC application are:

  • Fast Loading – Loads in less than a second
  • Categories for Contacts, Calendar, Tasks and Notes
  • Ability to make Memos private and secure
  • Easy printouts of Contacts, Calendar, Tasks and Notes
  • Thorough implementation of Calendar repeats

Versions of Palm Desktop

In 2020, there are two effective versions of Palm Desktop. The earlier version, Palm 4.1.4 was released in 2004. it features Colored Categories for Calendar which were removed in Palm Desktop 6. The data file format is proprietary, based on the original serialized memory structures originally released in 1996. Palm 6.2 was released in 2008 using MDB (Microsoft Access Format) data files. The application features were similar, but the database structure was brand new. Palm Desktop was too early to be converted to Unicode, but special language versions were created for specific markets. Notably Big5 and GB3212 versions were released for China, and JIS version for Japan.

Download Palm Desktop

You can download Palm Desktop from the CompanionLink Support forums. Both Palm Desktop 4.1 and 6.2 are found there.

Problems on Windows 10

Starting in 2019, updates of Windows 10 appear to be interfering with Palm Desktop’s ability to save data files. Notably, if you have Palm Desktop open and your PC reboots (because of a Windows 10 update), the file gets erased. Most commonly this is the last file you added or edited. Palm Desktop does not make automatic backup files, so the data is commonly lost.

For those that use CompanionLink to sync Palm Desktop with Android, and Palm Desktop with iPhone, the Sync Software does make backups of all data files when you sync. So these files are recoverable.

New Alternative to Palm Desktop

We have introduced a new Alternative to Palm Desktop on your PC. It is called DejaOffice PC CRM Standalone. This software has many of the same features as Palm Desktop:

  • Contacts, Calendar, Tasks and Memos
  • Very fast load time – loads in seconds.
  • Full featured Calendar and Task lists
  • Hidden data for private notes
  • All the same tables and fields as Palm Desktop

In addition, DejaOffice has some new features

  • Native Windows 10 Compatibility (also Windows 7, and 8)
  • Automatic file backup
  • Built-In Sync with Android and iPhone via USB, Wi-Fi, Bluetooth and DejaCloud
  • Telephone and Email Tech Support

You can download a free 14-Day trial. The cost of the software is current $49.95 with a planned price increase for May 1, 2020 to $59.95. Check out the product information page with the video!

DejaOffice PC CRM Standalone
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Sync Outlook Contacts, Calendar, Tasks and Notes with your Android and iPhone

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DejaOffice is rated 2019 Best Paid Android App for Outlook Sync by Lifewire!

The reason is simple.  It is the only App you can download on your phone that has Contacts, Calendar, Tasks and Notes, just like Outlook on your PC.

Contacts, Calendar, Tasks and Notes

The Magic of Outlook is that it keeps all your schedule in one place. But on your Phone, some vendors think you should use one app for Calendar and a different app for Tasks. DejaOffice offers a coherent whole so you can easily coordinate your data entry. You can turn a task into a Calendar event, or add a Contact location to a task.

Category Colors, Linked Contacts, SMS History, Caller ID

DejaOffice extends Outlook category colors to all the Apps, so your Contacts and Tasks can be arranged by color. Every task can have a linked contact. There is a system to record SMS text as history. When people in your database call, their contact info is displayed on your phone. DejaOffice is exactly what you need to make your phone an extension of Outlook on your PC.

Sync using USB, Wi-Fi, Bluetooth and DejaCloud

Easy sync options include USB, Wi-Fi, Bluetooth* and DejaCloud. (*Bluetooth is only available on Android, not on iPhone due to iOS restrictions). CompanionLink for Outlook gives you easy and automatic two-way sync from any Outlook Folder to your Android and iPhone. For ease of use, use DejaCloud Sync for two-way push sync that is fully automatic.

Free 14-Day Trial

This trial will synchronize all your contacts and calendar just like the paid program. All fields are included.

Click here to Download the Free 14-Day Trial

Check out the Video

Here are complete Set up Guides

CompanionLink for Outlook
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Sync any version of Outlook, Outlook IMAP, POP3 and Outlook 2010 Folders

CompanionLink will synchronize with any Outlook folder. You do not need Exchange or Office 365 to use it. You can synchronize to any Google account. Works with Office 365, Outlook 2019, Outlook 2016, Outlook 2013 and Outlook 2010. You can synchronize Contacts, Calendar and Tasks.

Telephone Tech Support

We also offer Telephone Tech Support at (503)243-5200 or email us at support@companionlink.com.

Click here for more information about CompanionLink for Outlook.

Sync Outlook with Google Calendar and Contacts

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Easy and Automatic sync from Outlook to Google!

Contacts and Calendar

Synchronize any Outlook Contacts folder to Gmail Contacts. Synchronize any Outlook Calendar folder to Google Calendar. All your events will synchronize including recurring events. You can use a Scheduling tool for Google, that will synchronize to your Outlook Calendar. When people call you, their Outlook name will show on your phone. When you read an SMS text you will see their name at the top.

Fully Automatic Two-Way Sync

CompanionLink for Google gives you easy and automatic two-way sync from any Outlook Folder to Google, and Google will sync to your phone. CompanionLink is the only sync tool that has Push Sync enabled for Google Calendar, so you see changes from Google instantly in your Outlook Calendar.

Purchase now for just $19.95!

One Computer License retail $24.95 now 20% off – Click Here to Purchase today for $19.95. A one-computer license is for one computer only. If you later purchase a new computer, you would need a new license for it.

Portable License retail $49.95 now 20% off – Click Here to Purchase today for $39.95. A portable license may be installed on up to 3 computers, work, home, laptop, and can be transferred when you buy a new computer.

Free 14-Day Trial

This trial will synchronize all your contacts and calendar just like the paid program. All fields are included.

Click here to Download the Free 14-Day Trial

Watch the Video!

View the Set Up Guide

Here is a complete Set up Guide

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Free 14 day trial. Price $14.95 3-Mo Subs - $69.95 One-time License.

Sync Google Calendar to IMAP, POP3 and Outlook 2010 Folders

CompanionLink will synchronize with any Outlook folder. You do not need Exchange or Office 365 to use it. You can synchronize to any Google account. Works with Office 365, Outlook 2019, Outlook 2016, Outlook 2013 and Outlook 2010. You can synchronize Contacts, Calendar and Tasks.

Telephone Tech Support

We also offer Telephone Tech Support at (503)243-5200 or email us at support@companionlink.com.

Click here for more information about CompanionLink for Google.

How to Sync Outlook with Nokia 7.2 without using Exchange or Google

Posted on by Wayland Bruns
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I am a huge fan of Nokia’s line of Android Phones. For decades Nokia dominated the pre-Smartphone market. Then they got sidetracked by Microsoft into the failed Windows Phone effort. Nokia’s hardware is great! The Windows Phone operating system was full of primary colors and awful apps. Not so great.

A few years ago, Nokia got released from Microsoft and have re-built a credible smart phone line. The latest release is the Nokia 7.2. Retailing for about $350 her in the US, this is a phone you can own and use for years, and not feel Samsung Shamed. .

Just like a Nokia is a mid-priced phone, many people use mid-priced Outlook. There’s no need to pay for the expensive Office 365 subscription, which only gets you owned by Microsoft’s in-app ads. Many people use Outlook 2010 and 2013 because you can actually own it, and it does not change randomly in the middle of the night.

CompanionLink provides the ideal solution by providing sync without using Exchange.  When you sync using CompanionLink’s system you get many features that Exchange Sync lacks; Color Categories, Task sync, Notes Sync, and Calendar Events linked to a Contact.

To sync Outlook to Nokia 7.2 without Exchange

  1. From Google Play Store, install DejaOffice on your Nokia 7.2 phone
  2. On your PC, download CompanionLink for Outlook on your PC.
  3. Configure both for DejaCloud Sync
  4. Watch your Outlook Contacts and Calendar appear on your phone.

DejaOffice is a Free for your Nokia phone from the Google Play Store.  CompanionLink runs on a two-week trial. Click here for details about CompanionLink for Outlook.

Click here for more information on Using Microsoft Office without a Subscription.

Special features of DejaOffice:

  • Time zone management, so when you land your Calendar doesn’t go wonky
  • Calendar Colors that match Outlook
  • Templates that save time entering new Appointments and Tasks
  • Persistent alarms to be sure I don’t miss anything.
  • Recurring tasks compatible with Outlook
  • Optional:  Franklin Covey task priorities  A1, B2, C99
  • Works same on Android and iPhone, Phones and Tablets.

Check out https://www.dejaoffice.com for more information.

CompanionLink for Outlook
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