Category Archives: iPhone Sync

Case Study: Android Outlook USB Sync causing Windows Sockets Error

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A customer contacted us this week who had been using a competing Android Outlook Sync product. A Windows Update caused the sync to fail with a Windows Sockets error.

We recommended CompanionLink for Outlook, which can synchronize directly from Outlook to Android using a USB Cable. There are a number of Outlook Android sync products, but only a few companies will handle it like old Palm Hotsync from PC to Phone using a USB cable.

The customer was in a hurry, having already spent hours on the problem. So we recommended our RunStart service. With this service a technician logs into the computer to set up the software. The sync needs to match up the Contacts and Calendar items that are already on the phone, so it is helpful for an experienced technician to watch for any problems with duplicate data.

It is not uncommon to see duplicate data when switching from one sync product to another. The reason is that your data is already on both sides of the sync. So if there is any formatting changes, a computer product may not recognize similar contact and calendar data. CompanionLink 8 contains a dedupe utility that can quickly clear duplicates from Outlook and your Phone. There is no extra charge for this function.

CompanionLink offers a competitive upgrade for anyone who has purchased a product from one of our competitors. You can purchase the “Upgrade” price, even if you are buying from CompanionLink for the first time. Here is a link for a Competitive Upgrade to CompanionLink for Outlook.

Here is a link with added RunStart service, and an additional $10 off your purchase – total $78.95. With this service, you will be on a fresh new solution in just a few minutes, and ready to carry on your normal day’s business.

CompanionLink for Outlook
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Average rating: 4.83 out of 5 based on 658 reviews.
Free 14 day trial. Price $14.95 3-Mo Subs - $69.95 One-time License.

Case Study: Migrate from Microsoft BCM to DejaOffice PC CRM for Outlook

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Recently we were approached by a customer who used to use BCM, and wanted a solution that worked with Office 365.

The customer had used Microsoft Business Contact Manager from 2013 to 2018. They had Contacts, Accounts and Communication History. This customer had tried a migration tool to move BCM contacts to Office 365 contacts. This tool was not successful. (CompanionLink Professional can move BCM Contacts to Outlook contacts using a folder-to-folder sync.)

At the time the customer contacted us, they had not used BCM for many months. So the BCM database was out of date.

Our new product DejaOffice PC CRM for Outlook adds certain CRM functions to Office 365 Outlook (Outlook 2019). Among these functions are History Also, DejaOffice can import from older CRM systems like Microsoft BCM which was discontinued in 2016.

The customer also purchased Premium Support, which is a service where our technician could log into his computer and set everything up.

What we did was Sync the old BCM database to DejaCloud. We moved the Accounts, Contacts and Communication History. Then on the new computer, the customer installed DejaOffice PC CRM for Outlook. In addition, the customer uses a Mobile Phone and DejaOffice has the complete database there also.

The entire operation of moving the old database to DejaCloud, and sync to the new PC took our technician about 30 minutes. Most of this time was checking the data each step of the way. The actual sync time was about five minutes for both sync phases.

Now, the customer can make a new contact from an Outlook email. When they look up a Contacts, they an see the communications history imported from the old PC. And they have Caller ID and History on their Phone.

Here is a link to order this same service – DejaOffice PC CRM for Outlook along with Premium installation and one year of support. Give us a call at (503)243-3400 to schedule an installation or talk about your needs.

DejaOffice PC CRM Standalone
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Average rating: 4.83 out of 5 based on 658 reviews.
Free 14 day trial. Price $69.95



DejaOffice responds to Google Disruption

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The high tech keyword for our century is Disruption.  Investors seek disruptive partners.

Disruption means an innovative company enters a stable market environment, generally with a low cost service, and knocks the current players out of the market by providing lower prices and better service. In this sense, Google has been disruptive to the Search Engine industry by providing a fast effective tool without visible advertising.  They have also disrupted the Cell Phone OS market, the Internet Browser market, and the Online News market. They have captured a firm lead in all these areas.

There is a second aspect to disruption that investors seek.  Once a company gains ascendancy over the competition, the disruptive company raises their prices to consumers so that the disruptive company becomes highly profitable. Consumers end up being worse off than they were before.

With Google, the profit motive appears to increasingly be made by isolated Silicon Valley based executives, with little feel for how they play out in the real world.  It is a sad truth that where Google once stood for innovation and low cost development tools, now they are nearly a constant headache to fend off their mistaken motivations and increasing prices.

Google Calendar API – Batch Endpoints Change

In March 2018, Google Announced that their Batch Endpoint for many API commands was changing.  The current API URL is to be deprecated March 25th 2019.  Somehow, Google figures that every customer with an API dependent software tool created before March 2018 will update their tool within this year grace period.  Clearly Google Management has no idea how long software cycles are.  We still have customers using Windows XP!  No one likes to change software versions.  More information is available here: https://www.companionlink.com/support/google-batch-endpoint-advisory.html

Google Geocoding API – Whopping Price Increase

In June 2018, Google announced that their website Geocode API was going to increase their pricing.  Geocoding is what is used when we look up an address, and replace it with a Logitude/Latitude value for map purposes.  Google Geocoding also includes location pictures and mini-map.  We use this in DejaOffice for iPhone, DejaOffice for Android and DejaOffice on the PC.

The price for a basic lookup changed from $0.005 per lookup to $0.02 per lookup.  What this means for DejaOffice is that our service in map lookups changed from being under $100, to suddenly becoming a $2000 per month bill.  This is for a free APP on the App store!  We quickly changed our Android and IPhone map lookups to the new Mobile Maps API, which was suggested by Google as an alternative. Customers saw this change go into place in November, and it seems to be a good drop-in replacement.

Google Geocoding API – Whopping Price Increase – Redux

So in February, Google announces that they “improved” the Mobile Maps API.  We have a six month window to switch to the improved version.  The improved version will change $0.02 per lookup.  Just Wow!

First we have a required App change, and second, we get our $2000 bill back.

So in DejaOffice you can count on mapping changes again in the next four months.  It is likely we will add an in-app tool to add funds for people who use a lot of mapping features.  Also we will be adding more location info to our sync, so once you map a contact or calendar event, you do not have to look it up again, thus avoiding a chargeable item.  Isn’t Disruption fun!

Google READ_SMS and READ_CALL_LOG Permissions

In November 2018, Google informed us that they would be removing all apps that used READ_SMS permission on Android.  In DejaOffice, we use these to add SMS text to Contact History.  We also use READ_CALL_LOG to add call followup information, and DejaOffice Caller ID.

Google’s handling of this issue is largely machine based, and heavy handed.  We have requested an exception.  However, DejaOffice does not fit into their set list of apps that are allowed these permissions.  They will remove DejaOffice from the App store if we do not remove these capabilities from the App.  We have applied twice, but can’t get by their machine blocker (probably named HAL – Open the Bay Door, Hal!)

So in February 2019, we have been forced to remove a number of DejaOffice features from our Android product:

  1. Read SMS Text to Contact History
  2. Identify incoming calls using DejaOffice Contact list
  3. Follow up on inbound calls to add a Contact History item

We are seeking another external tool, maybe Whatsapp, which may allow us to restore this functionality through that tool.  But obviously, Google Android is wanting to limit our access, and cannot be flexible because an innovative product does not fit their rigid expectations.

Google is a great technology partner.  But these moves show they clearly are going the path of IBM, then Microsoft, then Apple, then Google.  An innovative Disruptor, upon market dominance, becomes an intractable barrier to innovation.

An Ode to Ecco Pro

Posted on by Wayland Bruns
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As we begin the rollout of DejaOffice PC CRM, some of the pioneers of small business Contact managers are on my mind.

A caller this week mentioned Ecco Pro, which was a very popular program back in the mid 1990s.

Ecco Pro as I recall was built on a foundation of an outline manager. Originally it was only an outliner. As it grew, there was a Contacts, Calendar, Task and Notes application. Originally published by Arabesque software, the company got purchased by NetManage in Seattle.

I don’t recall that it was very expensive at the time. Maybe $99 or $59 or something like that. I never used it. At the time we were working primarily with TeleMagic (DOS) and GoldMine (DOS). Both TeleMagic and GoldMine used dBase II format files, an so it was easy to make add-on products. Ecco had a proprietary file format.

By 1997 Ecco Pro had about a million users. Inexplicably, NetManage closed down the entire program. There were rumors for years that someone would buy it, but no on ever did. Ecco died a corporate death; sold to a company that did not know what they had.

Douglas P. Rice has a great writeup about being hired by NetManage just before the big fccollapse.  We don’t often think about how software was sold before the internet was commonly used, and it’s funny to read that they did not ship product updates online.

More resources:

James Kendrick – Memory Lane – Ecco Pro

Wikipedia – Ecco Pro

EccoMAGIC – EccoMagic Forums

A decade after Ecco went off the market, the Ecco User’s Group approached CompanionLink to write a sync to Phones at that time (BlackBerry, Pocket PC).  I was staunchly against it. First, there is no API. Second, the user base could not grow; only shrink. The CompanionLink Meme is to provide free telephone technical support to our customers. Some call this foolish, but I feel that many people need the help from time to time. But I don’t want to get caught getting unlimited phone calls for an unsupported product.

For those that wanted Ecco Pro to be a Contact Manager, we finally have a new product for you. DejaOffice PC CRM Standalone will handle Contacts, Calendar, Tasks and Notes, and synchronize them easily to Android and iPhone. At $49.95 we hope it can be a worthy successor to this industry pioneer.

DejaOffice PC CRM Standalone
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Average rating: 4.83 out of 5 based on 658 reviews.
Free 14 day trial. Price $69.95

Maximize your Productivity with DejaOffice CRM App on iPhone XS Max

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Our iPhone XS Max arrived today.

While Samsung has explored the phablet space, many phones with 6″ or more screen size, Apple has only recently realized how productive you can be with a larger display.

There are plenty of articles to cover the may features of the iPhone XS and iPhone XS Max. There are plenty of articles to explore that.  One of the concerns is that few iPhone Apps take advantage of the larger real estate. 

When we first created DejaOffice, our goal was to make a PC-like experience for the iPhone.  Part of this experience is to allow a smaller font size which maximizes the display.  You can really see that benefit by comparing to the Outlook App:

DejaOffice App on the left.

Outlook App on the right.

Same phone, same database, actual screen shots September 2018.

The difference is as clear as a Dynamo Display! DejaOffice is a must-have for people who need to communicate with customers on the road.  You can access more data with fewer taps, use colors to show customer types, easily call or text while you are moving, and synchronize everything back to your PC in less time than it takes to open Outlook.

DejaOffice uses our proprietary sync technology to synchronize using USB, Wi-Fi and DejaCloud.  These are secure methods that handle more fields and data types than Microsoft Exchange sync.

On the PC side we feature CompanionLink for Outlook, or CompanionLink Express for Act!, or IBM Notes and CompanionLink Professional for GoldMine.  For Contacts Calendar, Tasks and Notes, DejaOffice is clearly more productive with the large screen devices.

Handy Links:

CompanionLink for Outlook – $49.95

For Act! sync to iPhone XS Max

Compare Outlook App to DejaOffice, Contacts, Calendar, Tasks and Notes on iPhone

DejaOffice Classroom

CompanionLink for Outlook
Average User Rating:
Average rating: 4.83 out of 5 based on 658 reviews.
Free 14 day trial. Price $14.95 3-Mo Subs - $69.95 One-time License.

Outlook 2019 on Windows, Mac, Android and iPhone – Resources and Announcements

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Sync Outlook to Android and iPhone

CompanionLink for Outlook Sync with DejaOffice

Microsoft has now confirmed Office 2019, with updates to Outlook, will be coming soon.

https://support.microsoft.com/en-us/help/4133312/office-2019-commercial-preview-frequently-asked-questions

It appears that Consumers who subscribe to Office 365, will be getting Office 2019 as an inline release.

This looks something like the Windows 10 Creator’s update, where suddenly you wake up, and after waiting an extra hour for your PC to reboot, you had a new version of Windows 10 with virtually nothing different.

Businesses hate the downtime, so they will get a Commercial Preview.  This allows them to download it for testing and training purposes.  Also, people to don’t use an Office 365 Subscription will be able to download Office 2019 at some point.  See our link on how to use Outlook without a Subscription.

What’s in it?

More importantly, how will Outlook 2019 change my world?  So far, for guidance, we have two sets of announcements.  One set from the above website June 2018:

Outlook – “Manage email more efficiently”

  • Updated contact cards
  • Office 365 Groups*
  • @mentions
  • Focused inbox
  • Travel and delivery summary cards

The contact cards have not changed in the last 18 years, and no one uses them, so sure, updating is fine.  Office 365 groups looks like a co-worker management function.   Focused inbox relates to email and letting Microsoft sort your mail into important vs unimportant, but you can turn this off.  Summary cards sound intriguing, but this doesn’t look essential.

So far, so good.  In the June 2018 announcement is no significant change to Contacts, Calendar, Tasks and Notes.  I would stop here because this is not a story

Outlook User Interface Changes.

However, in Fall 2017, Microsoft made some pretty clear announcements that the interface for Microsoft Office would be changing soon.

https://www.theverge.com/2017/10/16/16481190/microsoft-outlook-windows-mac-redesign-features

A summary of those changes are:

  1. Ribbon will go away.  O_o
  2. List view is to be Mac like.
  3. Calendar simplified

I remember when the ribbon was introduced, we all hated it and asked Microsoft for a setting to turn it off.  Microsoft made a statement they would not give us a setting.  Now, the “new thing” is to take away the thing we hated.  Awesome.

The Mac-like interface looks scary.  Outlook on Windows, as used by something like a billion people, is not a toy. It certainly is concerning if you come in to work one day, and suddenly your PC reboots and your contact list and calendar look different.  So this is something to watch.

While Microsoft has not updated their October announcement, they have rolled out a new design for Outlook.com (the old Hotmail web site).  It shows a new fluent design UI that is reminiscent of their Apps.  So this looks like a hint of what is to come for Windows.

https://www.theverge.com/2018/3/14/17121032/microsoft-outlook-web-redesign-features

So it looks like we will see these changes in Fall 2018, which is actually Spring 2019 in Microsoft Years.  The future will tell this tale.

CompanionLink for Outlook
Average User Rating:
Average rating: 4.83 out of 5 based on 658 reviews.
Free 14 day trial. Price $14.95 3-Mo Subs - $69.95 One-time License.

How to Fix iPhone X to Sync Outlook Calendar and Contacts without using Exchange, iCloud or Google

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With iPhone X, we finally enter the era where phones are REALLY more expensive than computers.

More importantly, we enter an era where every phone vendor is REALLY making money farming your data on the phone. Every service, and every piece of information on the phone, including your location as you move around, and your browser history, is considered free fodder for the vendors to consolidate and sell to the highest bidder.

One thing you can do, is turn off all the public information settings. Set your phoen to private, deny any information gathering by Microsoft, Apple and Google. Go into your account on each of these services and turn on the privacy settings.

Finally, and most importantly, don’t use iCloud, Exchange or Google to transfer your valuable company information to your phone. CompanionLink provides a great alternative. CompanionLink is dedicated to keeping your data private, and also making it easy to sync to your phone. With CompanionLink software, you can use USB, Wi-Fi, Bluetooth and DejaCloud sync to send data directly from your PC to your Phone without hitting any cloud service that farms the data for profit.

On the phone, we feature DejaOffice CRM App. This is an App we wrote, because our perception is that phone calendars are feeble. On the iPhone, the month view doesn’t show you anything about your data except a dot. On the iPhone, to see a week schedule you have to turn the phone sideways. On the iPhone, if your appointment rings and you are away from the phone, there’s nothing further to remind you, until you are way too late for your meeting. With DejaOffice, Day, week and month views have all your data, and are just one tap away. With DejaOffice, persistent alarms make sure you get notified when you get back to your desk, so you don’t miss your meeting. With DejaOffice, when you go on a trip, your calendar doesn’t go haywire the minute you land in a different time zone.

DejaOffice is free to try. Just download from the Apple App Store: https://itunes.apple.com/us/app/dejaoffice-crm-with-pc-sync/id364736446?mt=8

CompanionLink has a free trial for 14 days: https://www.companionlink.com/iphone/

If you have any questions, give us a call. Unlike ANY of our competitors, we are happy to pick up the phone: (503)243-3400.

CompanionLink for Outlook
Average User Rating:
Average rating: 4.83 out of 5 based on 658 reviews.
Free 14 day trial. Price $14.95 3-Mo Subs - $69.95 One-time License.

2017 Best Software to sync Android with Outlook, sync iPhone with Outlook

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Outlook on your PC is primarily an Email too.  You want to quickly intake, process and reply to emails.

Your phone, however, is a mobility tool.  You want to be reminded of your appointments, get directions, and quickly call or text people to smooth your schedule.

What would have made a lot of sense, is if Android and Apple had gone to Microsoft and said “Hey you have a lot of people using Outlook, so let’s work together to make a mobile version of it.”  They didn’t, however.  In fact, nether Android or Apple development teams ever used Outlook.  Google (developer of Android) is primarily a linux shop, and Apple is; well Apple.

So it was a great relief when Microsoft decided to create the Outlook App.  Finally, we can have Outlook on Android and iPhone.  Then, before it was even out, they decided that changing your Email Flow was the primary role of Outlook on the phone, and so they started futzing with that.  I have a big message for Microsoft:

MY PHONE IS NOT MY PRIMARY EMAIL DEVICE! 

In fact, I find email on the phone very awkward.  And I don’t care how much you change the flow and focus, I really don’t do much more on my phone than just read my email until I can get to the office to process it.

What I do on the phone is carry it, answer it, have it remind me of stuff.  For these tasks, the Outlook App is really basic.  That’s why it’s great that there is DejaOffice!

Samsung Galaxy S8 Outlook SyncDejaOffice does all the things that Outlook on the PC, but it does it in a mobile way.  For instance, appointment reminders are persistent, just like on the PC.  They ring quietly every few minutes, until I dismiss them.  My DejaOffice Calendar has all my colors.  My DejaOffice appointments all have locations.  And My tasks are easy to add and check off.  Finally, everything I do, including text messages, are put into Journal so I have a record.

On the PC I use CompanionLink Express with Real-time Sync through DejaCloud.  This instantly transfers my Contacts, Calendar, Tasks and Notes from Outlook to my DejaOffice on Android.  If I make a new appointment in DejaOffice, it goes to Outlook through DejaCloud within five seconds.  No waiting, no duplicates.  Definitely a boost to my mobile productivity.

DejaOffice is available for Android and iPhone.  It’s a free download.  Check it out.

CompanionLink for Outlook
Average User Rating:
Average rating: 4.83 out of 5 based on 658 reviews.
Free 14 day trial. Price $14.95 3-Mo Subs - $69.95 One-time License.

How to synchronize Outlook Category Colors through Google Sync for your Android and iPhone

Posted on by Wayland Bruns
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  1. Download CompanionLink for Google
  2. Set it to sync from Outlook
  3. Set it to sync your Google Contacts and Calendar
  4. On Android and iPhone set Google Sync.

I love category colors.  As a business person; green appointments mean money, red are urgent, yellow are cautious.  I use purples and blues for personal and recreational stuff.  When I glance at my day, or my week, it’s the colors that I see, not the text.

We were “in the room” when Google created Google Calendar.   That is; we were one of the companies chosen to see the “secret beta” back in 2006.  This was months before the Calendar was available to the public. It was a lot of fun to go to Google’s campus and to get the secret information.  What was not fun at all was understanding the level of inexperience Google had with PC office calendars.

In 2006, PC Outlook had been out for nine years, Microsoft Schedule Plus for about nine years before that. Polaris Packrat was in full swing back in 1986, and in 1984 I remember Commence had a great Calendar for Windows.  One would have thought that Google would take advantage of all these past Calendar products, and base their new offering on them.

Nope!  Google is a linux shop! Linux people always seem to want to create everything from scratch. So Google Calendar emerged with its own new way of handling recurring events, folders, and categories. It had few of the capabilities that PC calendars of that era offered.  It was a huge up for them to climb to add revision after revision for things that everyone could already do 20 years before on PCs.

One of those things is Category Colors.  Outlook ties colors to different categories.  So my business appointments are one color, and personal appointments are a different color.  Google first tied colors to different calendars, and then added a secondary color attribute.

CompanionLink for Google handles category colors well.  If you need your Outlook colors on your Samsung Galaxy Phone, or your iPhone 7, then a great way to move them is with CompanionLink for Google.

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While Outlook associates colors with a Category, in Google it simply shows with a color “dot” on our main Google Calendar.

If you want to see colors on your Android phone, or your iPhone, use the Google App on the phone.  This will Google Sync from your Google Calendar, and it will include the colors.

CompanionLink for Google is $49.95 and available for download now.  You can get set up in about 15 minutes.  Thanks for reading!

Wayland Bruns, CTO
CompanionLink Software, Inc.

 

How to Sync Samsung Galaxy S8 with Outlook

Posted on by Wayland Bruns
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(And have it look like Outlook on the Phone)

  1. Download DejaOffice on your phone, and CompanionLink for Outlook on your PC.
  2. Configure them for DejaCloud Sync
  3. Watch your Outlook Contacts and Calendar appear on your phone.

DejaOffice is Free.  CompanionLink runs on a two-week trial.

Samsung Galaxy S8 Outlook Sync

Sync Galaxy S8 to Outlook without using Exchange

I think our Galaxy S8 and S8 Plus will be arriving tomorrow!  Like many of you I can’t wait.  I carried a Galaxy Note 7 for a month before it was recalled.  The size and shape was  really nice.  Narrower and taller than my Galaxy Note 4, but very slim and nice to hold.  I do a lot of business on my phone, emails, tasks, stocks, so I really like the large screen.

Like most business people, I do nearly all my data entry on my desktop PC.  That’s where I handle my task list, enter appointments, and add new contacts.  If I’m out and about I use my phone to complete tasks, add new tasks and schedule things.  So it’s a constant battle to keep my phone and my PC showing the same data.

That battle is eliminated using CompanionLink and DejaOffice.

DejaOffice is hands-down the best Outlook-like App for the phone.  It has the “classic 4”:  Contacts, Calendar, Tasks and Memos, just like an old Palm OS device.  More important, it has all the Outlook fields, and all the Outlook Calendar formations.  Android OS comes from Google, which is a Linux shop.  Even Google management does not use Outlook.  It shows.  You can’t schedule an appointment for every weekday in Android, and they don’t have a native task app.

Special features of DejaOffice:

  • Time zone management, so when you land your Calendar doesn’t go wonky
  • Calendar Colors that match Outlook
  • Recurring tasks compatible with Outlook
  • Optional:  Franklin Covey task priorities  A1, B2, C99
  • Works same on Android and iPhone, Phones and Tablets.

DejaOffice will connect to your PC using USB (remember old Hotsync?), Wi-Fi, Bluetooth and DejaCloud.  DejaCloud Realtime Sync is quick to set up and amazingly fast.  I can make an appointment on my PC, and by the time I pick up my phone it is already there.  It works when I’m on a trip without any problems.

Let’s get started!  It’s going to be a great year for phone releases.

How to Sync Outlook Contacts, Calendar, Tasks and Notes with iPhone 6s

Posted on by Wayland Bruns
2

There seems no end to sync solutions for iPhone.  The problem is; they all devolve into Apple-like simplicity.

Face it.  We use Outlook because it is fast, effective, and the whole world supports it.  It is forced on us by our business, it runs our mail, it runs our appointments, and the less time we can spend there, the more we can do our jobs.

cl djo hero

With iPhone, the best known solutions are feeble, at best.  With Apple iCloud, you need to create a different Outlook folder and move your data to it.  You need to put up with problems with it, with mail and other things.  And then, when it gets to iPhone, you have no Tasks any more just reminders.

With Office 365 and the Outlook App you have a different set of problems.  It all gets to the phone ok (except for tasks again) but the only thing that is marginally good with the Outlook App from Microsoft is the email.  Hello Microsoft:  Email is NOT a problem on the iPhone.

So that’s what CompanionLink and DejaOffice are here to do. Synchronize Outlook Contacts, and Outlook Calendar, and Outlook Tasks to the iPhone.  Not only to move them, safely and securely, but DejaOffice provides an Outlook-like ecosystem on the iPhone and Android so that you can continue to do Contacts, Calendar, Tasks and Notes just like your PC.  So if you want to schedule an appointment, or make a task for a contact, you can do that in one App on your phone.  If you have Recurring Tasks, CompanionLink and DejaOffice is the only solution available that supports them on all platforms.

CompanionLink also works for Outlook for Mac 2011 and Outlook for Mac 2015.

Here’s how to sync Contacts, Calendar, Tasks and Memos:

  1. On your PC or Mac; Download the CompanionLink for Outlook 14-day trial
  2. On your iPhone or Android phone, download DejaOffice for Outlook
  3. Set up USB, Wi-Fi or DejaCloud sync

That’s it!  You’ll have your data on your phone.  For more information here’s our info page for CompanionLink for Outlook.