Category Archives: Support Updates

CompanionLink and BlackBerry Desktop Software 6

Posted on by Andy Sheragy
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Last week, RIM released the new Version 6 of their BlackBerry Desktop Software, used to synchronize BlackBerry devices via a USB cable with Compatible PC software. CompanionLink extends support to many other PC applications by functioning as an add-in within the BlackBerry Desktop software. The problem is that upon release of Blackberry Desktop Software 6, all 3rd party add-in support was seemingly non-existent. Many users reported problems with a wide variety of add-ins, not just CompanionLink. The problem was further aggravated by the fact that uninstalling version 6 and reverting back to (stable) version 5 still left add-in support broken.

We have been working tirelessly since the release of the Blackberry Desktop Software 6 find a fix for the many users who depend on CompanionLink to sync their PC data to their BlackBerry devices. Our development team deserves a high-five for their tenacity, as we are proud to announce the immediate availability of the CompanionLink 4 BETA (build 4007) with support for BlackBerry Desktop Software 6.

To learn more and download the beta, visit www.companionlink.com/bb6

Video – How to Sync Android with Outlook via USB using CompanionLink 4.0

Posted on by Andy Sheragy
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Earlier this week we posted a new video showing you how to sync Outlook with Android via Google. Today we have another new video, this time showing you how to sync Outlook with Android direct over secure USB using the new CompanionLink 4.0. CompanionLink’s USB sync with Android works in tandem with DejaOffice, a suite of contacts, calendar, tasks and notes apps for Android-powered devices.

[youtube=https://www.youtube.com/watch?v=Wl7HkRSQbgg]

If you need additional help using DejaOffice, visit the Classroom at www.dejaoffice.com/classroom

Master DejaOffice for Apple with the DejaOffice Classroom

Posted on by Andy Sheragy
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Class is in session! The DejaOffice Classroom is now open for the Apple iPhone, iPad and iPod Touch. DejaOffice is a business-class suite of contacts, calendar, tasks and notes apps for Apple and Android devices. The Classroom offers a complete walkthrough guide, tips & tricks, and tutorials with accompanying screenshots on how to perform common tasks in DejaOffice. Whether you’re new to DejaOffice or a seasoned pro, you’re sure to find something useful in the Classroom. To see exactly how to turn your iPhone or Android into a powerful business tool, head on over!

www.dejaoffice.com/classroom

Tech-Tip: Samsung Captivate owners need to enable Mass Storage Mode for USB Sync

Posted on by Andy Sheragy
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To successfully sync via USB, the Samsung Captivate must have Mass Storage Mode enabled. The Captivate defaults to MTP mode, which disables DejaOffice from syncing correctly. To synchronize using DejaOffice, you need to change the device’s default USB Settings to allow Mass Storage mode. Here is how to do so:

1. On the device, open Android Settings › Applications › USB Settings.
2. Change the option to either “Mass Storage”, or “Ask on connection”.
NOTE: If “Ask on connection” is selected, you will need to manually choose “Mass storage” each time you connect the USB cable.

General information on CompanionLink’s sync solutions for the Samsung Captivate can be found at www.companionlink.com/phones/samsung-galaxy-s.html

How to Sync BlackBerry with Outlook 2010 – Video

Posted on by Andy Sheragy
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[youtube=https://www.youtube.com/watch?v=f5g4wKaJGNo]

Many users have been reporting that they’re having trouble synchronizing their BlackBerry devices with Outlook 2010. CompanionLink offers multiple solutions to sync BlackBerry with Outlook 2010; both 32-bit and 64-bit editions are fully supported. For more information on how to sync Outlook 2010 with BlackBerry devices, visit www.companionlink.com/blackberry

Maximize your productivity with DejaOffice – Contacts, Calendar, Tasks and Notes Apps for Android

Posted on by Andy Sheragy
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DejaOffice is our robust suite of calendar, contacts, tasks and notes apps for Android. We’ve been hard at work adding a multitude of features that you can leverage to increase productivity and complement your workflow. To better showcase these features and how they can be used, we’re proud to introduce the new DejaOffice Classroom.

www.dejaoffice.com/classroom

The Classroom contains a guided walkthrough that will show you how to take advantage of everything DejaOffice has to offer. Some of the features you’ll find in the DejaOffice Classroom include:

  • How to Install DejaOffice
  • Import data from the native Android databases
  • Filter your Contacts by Category
  • Schedule a New Event with a Contact
  • Sort your Tasks by Priority, Subject, or Due Date
  • Manage Categories and assign colors
  • Search all DejaOffice data from one query
  • Add DejaOffice Shortcuts to your Android Desktop

DejaOffice is available from the Android Market at no cost, and is compatible with the HTC EVO, Motorola Droid, HTC Droid Incredible and other Android phones.

UPDATE: SD card required for Android USB Sync

Posted on by Andy Sheragy
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Last week, we saw the launch of the HTC Droid Incredible, an impressive new Android handset. The Incredible, as we soon discovered, was the first Android phone launched in the US in which some units did not ship with an SD card (but rather, boasted 8GB of internal memory). This initially presented a few problems, as CompanionLink’s USB sync for Android depends on a memory card being present to store the sync data. CompanionLink is currently evaluating the viability of using the phone’s internal memory to store sync data. To ensure your sync with the Droid Incredible runs without a hitch, make sure you have a microSD inserted into the phone.

MicroSD cards are cheap and readily available – Google should be able to help you track one down.

For more information about syncing the HTC Droid Incredible with your PC, head on over to www.companionlink.com/incredible

Image courtesy of SanDisk