Tag Archives: tech tip

Resolving A Google Calendar Error [Tech Tip]

Posted on by David Z
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Some users have reported seeing the following error message display in CompanionLink when attempting to sync with Google:

“Unable to access Google Calendar. Please create a record in Google Calendar first, then try again.”

If you are seeing this message, and have already created at least one event in your Google Calendar, please do the following to resolve the issue:

For Google hosted domain users:

1. Visit the following webpage in your browser:
https://www.google.com/a/<your domain name>/UnlockCaptcha

2. Enter your Google username and password (the same as the email and password you entered in CompanionLink), then solve the captcha and unlock.

3. Reattempt a sync.

For non-hosted domain users:

1. Visit the following webpage in your browser:
https://www.google.com/accounts/DisplayUnlockCaptcha

2. Enter your Google email address and password (the same as the email and password you entered in CompanionLink), then solve the captcha and unlock.

3. Reattempt a sync.

Tech Tip: Use CompanionLink with Google’s New “2-Step Verification” Feature

Posted on by David Z
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Google recently rolled out a new security feature called “2-step verification.” As Google puts it, this is designed to add an extra layer of security to your account by “requiring you to have access to your phone – as well as your username and password – when you sign in. This means that if someone steals or guesses your password, the potential hijacker still can’t sign in to your account because they don’t have your phone.”

While this feature certainly makes your Google Account more secure, it can cause applications that need access to your account, such as CompanionLink, to stop working with your usual Google/Gmail password. Google planned for this, however, and built in a solution. You simply need to set up an “application-specific password.” This is a special password that only works with the specified application. If  you have taken advantage of Google’s more secure login system (or if you want to), you’ll need to be sure to create an application-specific password for CompanionLink to ensure uninterrupted syncing.

Google has posted a guide with instructions on how to create an application-specific password.

How to separate business and personal data on your phone

Posted on by Rushang
Reply

The easiest way to do this is to use Categories to manage your contacts. You can set up Business and Personal categories, then file your contacts in those. When you add a business contact on your phone, simply tag it to the Business category.

Not all phones have Category functionality in their built-in address book app. DejaOffice (an app for Android and Apple devices) solves that.  You can create your own categories, assign colors to them, and tag contacts to them.  With the optional CompanionLink PC sync software, you can then sync those categories back to Microsoft Outlook or other supported PC software. If you choose, you can also toggle a switch to NOT sync your Personal contacts to your PC.  This keeps your personal data off your PC, if you work on an office-administered desktop or laptop.

Many people who carry 2 devices (business and personal) are now looking to consolidate into one device capable of cleverly divorcing their business and personal data.

Tech Tip – How to see all calendar entries in Outlook 2007 when synchronizing with Google

Posted on by Andy Sheragy
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CompanionLink allows you to easily sync your Outlook calendar with Google.  A common problem Outlook 2007 users have is that after synchronizing, they are unable to see any calendar entries in the month view in Outlook.  To remedy this, all you have to do is select “Detail: High” in your calendar view option and your appointments will magically appear! Click on the images below to view full-size.

Month view in Outlook 2007. Where are all my appointments?
*Clicks on High Detail* There they are!

For more information about syncing your Outlook calendar, visit www.companionlink.com