Tag Archives: update

Support Update: BlackBerry Sync Issue

Posted on by David Z
11

CompanionLink is aware of an issue with certain BlackBerry devices where the device’s address book will show only one contact, duplicated several times, after synchronizing. All other contacts do not display on the device even though they may be present in the device’s internal database.

Update:

We have found this is associated with the December 2010 update to Blackberry 5.0 OS in from various carriers. This includes, but is not necessarily limited to, Blackberry OS 5.0.0.1015, 5.0.0.1030, and 5.0.0.1067.

Other updates do not appear to have this problem. Blackberry OS 4.0 and 6.0 work fine, as do prior Blackberry OS 5.0 releases. The problem is not unique to CompanionLink. It is reported with other sync products including products from RIM.

Please note your Blackberry OS version carefully. Check your carrier’s website or BlackBerry for an OS update that is PRIOR to December 2010. Please install the older OS. This will likely fix the display problem.

NOTE: If you are unable to downgrade your Blackberry OS, the following steps appear to usually resolve the issue:

1) Perform a full backup of your Blackberry.
2) Perform a security wipe of your Blackberry.
3) Restore the backup you created in step 1).

If you are still in need of assistance, contact technical support at www.companionlink.com/support/contact.html

Support Update: CompanionLink Build 4036 Now Available

Posted on by David Z
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CompanionLink build 4036 is now available on our updates page. This update addresses a USB sync error that affects a small number of devices when syncing with the latest version of DejaOffice for Android. If you have experienced the following, please update now:

– USB drive mounts to the PC properly and the user is able to read/write data to it, but CompanionLink never starts a sync
– Previously able to sync with build 4033 and earlier
– Only the very first USB sync works after deleting the companionlink.db file and starting over

Introducing DejaToday Widgets for Android (DejaOffice 1.10, part 1)

Posted on by David Z
22

DejaOffice 1.10 for Android is a significant update. We’ve added a number of major new features and, as such, wanted to take the time to go through a few of them in greater detail. Over the next few days, I’ll be highlighting the following new features: Widgets, Global Search, Calendar Improvements, and Recurring Tasks.

Today, I want to focus on widgets. Widgets are a great way to add “at-a-glance” information to your Android’s home screens. They come in many varieties, from clocks to weather to e-mail and much more. So what do our widgets do? They display your DejaToday information. Today’s calendar events and tasks, as well as any contacts related to these activities, are displayed on either a 4×1 “marquee” style widget or a large, 4×4 overview widget.  We designed these widgets to help you be even more productive on the go. A quick glance at your home screen is all it takes for you to keep tabs on your schedule! Additional details regarding any of the activities displayed in the widget are only a touch away.

     

To add a DejaOffice widget, simply tap and hold on any empty spot on your home screen, select “widgets” from the popup, and choose either the “DejaToday 4×1” or “DejaToday 4×4” widget. Then, sit back and enjoy have easy access to all your important information!

We hope you find these new widgets as useful as we do! If you have any questions on how they work, or have feature suggestions for future updates, please let us know! And be sure to check back tomorrow to learn about the new Global Search feature in DejaOffice 1.10!

Urgent: Update available for CompanionLink users syncing their calendars to Google

Posted on by Andy Sheragy
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Google has recently changed the URLs used to access the Google Calendar service. What this means for CompanionLink for Google users is that a software update is required to restore functionality to calendar sync. If you use CompanionLink to sync your calendar to Google (or sync to a phone through Google’s service), you will have to download an update to ensure continued synchronization.

The update is free to all CompanionLink for Google customers. To update your software, visit https://www.companionlink.com/downloads/updates.html to download the newest version of your software.

New Update to CompanionLink USB Sync

Posted on by Andy Sheragy
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We have great news if you use CompanionLink to sync with Android via USB cable! We have just released a major update to the Android app that works with CompanionLink on your PC to sync data.

The update brings many new features to the Android onboard app, including month- and week-views to your calendar. Touchscreen navigation has also been improved with the addition of swipe commands to move calendar day, week and month forwards or backwards. In addition, we have updated calendar category support that includes color-coding for easier identification of key appointments. Speed and stability have also been improved.

There is no charge for the app update. Here’s how you get the update:

1. Tap on the Android Market app on your phone.

2. Tap on Downloads to see all the apps you currently have.

3. Tap on our app, which should say “Update available” next to it.

We always welcome feedback as it helps to improve our software. Send your thoughts to www.companionlink.com/feedback.

To download a 14-day trial of CompanionLink, visit www.companionlink.com/android.