Application not installed on this workstation

Symptom:

- Error message: Application not installed on this workstation

Explanation:

This error indicates that CompanionLink cannot find the application installed on your computer. Which application it is looking for depends on which screen you are on in CompanionLink when you receive this error and what you are selecting.

Fix:

If this happens on the handheld selection screen:

and you have selected BlackBerry, BlackBerry Desktop Manager must be installed on your computer.
and you have selected Palm OS, both Palm Desktop and HotSync Manager must be installed on your computer.
and you have selected Windows Mobile, Microsoft ActiveSync/Windows Mobile Device Center must be installed on your computer.
and you have selected Windows Mobile through Outlook, both Microsoft ActiveSync/Windows Mobile Device Center and Microsoft Outlook must be installed on your computer.

If this happens on the PIM/contact manager selection screen, then the contact manager listed must be installed. (If you have selected Act, make sure that you have selected the correct version of Act.)

NOTE: Microsoft Windows Mobile Device Center is the Windows Vista replacement for Microsoft ActiveSync. If you are using Windows Vista, you need Windows Mobile Device Center, not ActiveSync.