DejaOffice for iPhone FAQ

Incoming Calls and Text Messages do not show contact names

For an Apple device to see the DejaContacts, the "Native" contact sync must be enabled. This will place a copy of the DejaContacts into the Apple contacts app for use by the phone.
However with Apple, there is often another sync - the iCloud sync - enabled by default. So it is necessary to ensure we disable the iCloud contact sync. This way duplicates will not be created when DejaOffice syncs to Apple contacts.

Disable the iCloud contact sync

1. Open iOS Settings
   
2. Choose Passwords & Accounts
   
3. Tap iCloud
   
4. Ensure Contacts is toggled OFF.
   
   

NOTE: If there is pre-existing data in Apple contacts you will receive a prompt after you disable iCloud contacts. Choose one of the following:

• If DejaContacts represents your full set of contacts, choose "Delete from my iPhone."
  
• Or if you want to combine the pre-existing data with DejaOffice, choose "Keep on my iPhone."
  

Enable the "Native" sync from DejaOffice

1. Open DejaOffice
   
2. Tap Settings
   
3. Tap Sync Settings
   
4. Enable "Sync with Apple's Contacts."
   
5. Tap the back arrow in the upper-left and choose "Yes, sync in the background now."
   

When it completes, check your Call History and Text Messages, the numbers should now be associated with Names.

DejaOffice is Missing Records

First Open CompanionLink and DejaOffice to attempt manual sync just to ensure this is not an auto sync issue. If the sync appears to read records, but you still see no data in DejaOffice, check these filter settings to ensure the data is not being hidden by a filter.

Category Filter:
DejaOffice can hide records based on a set category. This filter exists in all DejaOffice data sets.

1. Open the data type in DejaOffice where the records do not appear (Contacts, Calendar, etc)
   
2. At the top of the Screen you should see a bar with a name other than "All Categories", tap this bar.
   
3. Tap "All Categories".
   

Check for your missing records. If a filter was enabled, they should now be displayed.

Date and Completed Filter:
This filter only exists in the Tasks and Today sections. To display all possible Tasks in DejaOffice, Open Tasks, then:

1. Tap the Tasks (or Today) header at the top.
2. Select "Show Active"
3. Put a check in No Due Date (This will display tasks with no due date) and select All.
4. Tap the 3 dots in the top right
5. Select "Show Past Due" and choose "All"
6. Tap the 3 dots in the top right
7. Select "Show Completed" and choose "All"

If your records now display, they were being filtered by one of the above settings. You can return through them to display only the records you want to see.

DejaOffice only has a Sync button

In a recent update we split DejaOffice into two modes, a Direct Sync and the original Full Featured CRM.

Further information can be found about each here:

1. Full Featured CRM Mode
2. Direct Mode

If you only see a Sync button in DejaOffice, to re-enable the Full CRM Mode:

1. Open DejaOffice
2. Tap the 3 dots in the top right and select Settings.
3. Select Setup Wizard and change the selection to "Full Featured CRM".
4. Tap the back button on the device and the full DejaOffice mode will appear.