Determine Outlook Profile

Make sure that you have the correct Outlook profile selected

If you are unsure what profile you use for Outlook, this is where you can determine the correct profile name, if you have more than one profile.

If Outlook does not prompt you to choose a profile when it opens:

1. Open the Windows Control Panel
2. In the top right, click the View By option and select small icons.
3. Select the "Mail (32-bit)" option or "Mail (Microsoft Outlook)".
4. Click the Show Profiles option.

Here you will see the profiles that are present for Outlook.

From here you can see what profile is set to the default under "Always use this profile", in the above example the default profile name is "Outlook". You can select one here to be the default.

If you prefer for Outlook to prompt you upon opening, choose "Prompt for a profile to be used".

The profile that is set at any given time must match the profile that CompanionLink is set to in CompanionLink Setup.

Confirm the CompanionLink Outlook Profile

To check the Outlook Profile CompanionLink is set to:

1. Open CompanionLink.
2. Select Settings on the left and Click Advanced Settings in the bottom left.
3. Select the Outlook Profiles tab. Select the correct Outlook Profile here.
4. Click ok, click Ok again.

Now try running the sync to see if the issue is resolved.