Send a DejaOffice for Android Log

DejaOffice for Android Logging Instructions:

1. Open DejaOffice, tap Settings, tap Logging and Support Settings, and tap "Start Logging".
2. Run a sync or Reproduce the issue. (Unless directed otherwise by the technician).
3. When the sync completes\the issue was replicated, tap Settings, tap Logging and Support Settings and select 'Email Support'.
4. A new email template will appear. In the Subject line, enter the Ticket ID provided by the technician.

• If the purpose of the log is to track missing Contacts, Calendar or Task items, please name the item that appears so that we can track it within the log. Giving us two-three examples will help us speed a response.
• Logging will include a copy of the database file. We only use logging information for resolving issues, then destroy any relevant files.

DejaOffice for Android and PC Logging Instructions:

On the PC:

1. Open CompanionLink.

2. Press Ctrl-SHIFT-L. Press 'OK' on 'Logging Enabled.'

On the Android:

3. Open DejaOffice, tap Settings, tap Logging and Support Settings and select 'Start Logging'.

4. Return to the main menu of DejaOffice and Sync.

On the PC:

5. When the sync completes, Press Ctrl-SHIFT-D and in the folder that opens, find companionlinklog.log, right click on the file, select 'Send To...' and choose 'Compressed (Zipped) Folder.'

6. Reply to this email message and attach the companionlinklog.zip file.

On the Android:

7. Open DejaOffice, tap Settings, tap Logging and Support Settings and select 'Email Support'.

8. A new email template will appear. In the Subject line, enter the Ticket ID provided by the technician.

• If the purpose of the log is to track missing Contacts, Calendar or Task items, please name the item that appears so that we can track it within the log. Giving us two-three examples will help us speed a response.
• Logging will include a copy of the database file. We only logging information for resolving issues, then destroy any relevant files.