Setup Guide - Sync Android via USB Packet Sync

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CompanionLink offers a remote one time configuration service where we set everything up for you called RunStart. Or we provide direct help through Premium Support. USB Packet Sync is similar in function to Wifi sync, this means that it is more reliable and can be faster than regular USB sync, USB Packet Sync is recommended for all USB users.

Important:USB Packet Sync is only available on CompanionLink 11, this is a new way to sync over USB that has some advantages to regular USB sync. You can still setup regular USB sync Here.

USB Packet Sync vs Regular USB Sync

USB Packet Sync is an incremental sync similar to Wifi sync. Regular USB sync, the entire database is copied to the PC and then changes are written to it, then the database is copied back to the phone. If you pull the cable or the phone becomes otherwise disconnected while the database is being copied back to the phone the database will corrupt. This can cause data loss and you may need to restore your database from a backup. USB Packet Sync fixes this by having the sync be incremental, so each change is pushed individually to the phone, so if the phone becomes disconnected prematurely, the database remains intact. In addition, because the whole database does not need to be copied over to the PC and back, this can save some time on larger databases.

Configure CompanionLink on your PC

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  1. Run CompanionLink from your desktop or start menu and click Settings.
  2. On the left, select your PC or Web Database.
  3. On the right, select Android.
  4. In the second box, select your sync method as USB Packet (Not USB).


Configure DejaOffice on your Android device

  1. Open DejaOffice, then tap Settings
  2. Tap Sync Settings
  3. In Sync Method select USB Packet Sync


Click Here for our DejaOffice Setup Wizard Guide.

How to sync

  1. Ensure CompanionLink is running on your PC.
  2. Connect your Android device to your computer with the USB cable. NOTE: Make sure your device is in Media/File Transfer mode (MTP), this is also known as File Transfer Mode on some versions of Android.
  3. Open DejaOffice from your Android device, and tap Sync.
  4. CompanionLink will begin the synchronization process on the PC automatically. When prompted, tap OK on the device to complete the synchronization.

Video Setup Guide:

How to Sync Outlook with Android using USB















Database Configuration Guides

CompanionLink works with a variety of CRM, PIM, and contact management software. There are specific configuration options in CompanionLink for each of these databases. Please select the database you wish to sync with for specific configuration instructions:


Configuring these Advanced Settings allows you to set field mapping, configure database folders, and much more.


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