Troubleshoot Google Sync for Google Contacts and Google Calendar

The following guide covers common issues in syncing data from a Google account onto an Android Phone, iPhone or iPad

This guide assumes that your data is already in the Gmail Contacts, Google Calendar and Google Tasks.

If you are having trouble getting the Contacts, Calendar and Tasks data into the Google account, please use this guide: Troubleshoot_Google_Sync_for_PC_Contacts_and_Calendar_to_Google_Contacts_and_Google_Calendar

You can verify whether or not the data is in Google by logging in to Google Contacts and/or Google Calendar

Google Sync is a service supplied by Google. CompanionLink has no control over Google Sync. This guide is offered only as troubleshooting steps for Google Sync. If these steps do not resolve the issue, please contact your phone manufacturer's support and/or Google Support.

Additional Guides

Use this guide for common issues with Outlook sync: Outlook_Sync_Troubleshooting_Guide

Use this guide to install CompanionLink on a new computer: Reinstall_CompanionLink_on_a_new_computer

Use this guide to register CompanionLink: Registering_CompanionLink

All of our setup guides can be found here: Setup_Guides

If you want to update CompanionLink use our updates page here: Software Updates

Google Account sync for Android Devices

You will want to check to ensure the account is added on the phone and the account is syncing properly from the Google account

1. Go to the Settings app on the phone
2. Locate 'Accounts' or 'Passwords & Accounts' and tap it
3. Locate the Google account in question and tap it

NOTE: You may need to hit 'Manage Accounts' first, if the account is not listed you will need to add the account using the 'Add Account' option

1. Tap on 'Account Sync'
2. Locate the 'Sync Now' button towards the bottom of the screen

NOTE: On some devices there is no 'Sync Now' button, instead toggle the Contacts/Calendar sliders on then back off

Google Account sync for iPhones and iPads

You will want to check to ensure the account is added on the phone and the account is syncing properly from the Google account

1. Go to the Settings app on the phone
2. Locate 'Contacts' and tap it (this will work for either contacts or calendar)
3. Locate 'Accounts' and tap it
4. Locate the Google account in question and tap it

NOTE: If the account is not listed you will need to add the account using the 'Add Account' option

1. Flip the Contacts and/or Calendar slider off (choose keep if prompted) then back on