Troubleshooting

For help with installation, initial configuration and sync instructions, please view our Setup Guides.

Before you start

Ensure you have the most current build of CompanionLink (and DejaOffice) installed.

CompanionLink updates - https://www.companionlink.com/downloads/updates.html

DejaOffice updates (Android) - https://www.dejaoffice.com/androidapp/

DejaOffice updates (Apple iOS) - https://itunes.apple.com/us/app/dejaoffice-2010/id364736446?mt=8

DejaOffice updates (Windows Phone 8) - https://windowsphone.com/s?appId=855dd047-aea7-46a6-bf25-0f005414d690

DejaOffice updates (BlackBerry 10) - https://www.dejaoffice.com/blackberryapp/

General Troubleshooting

• How to register a license
• Troubleshooting registration problems
• It looks like it synced but none of the information transferred
• The sync is creating duplicates
• The information will sync but isn't displaying properly

Device-specific Troubleshooting

Android devices

Troubleshooting DejaOffice for Android (all sync methods)

• DejaOffice for Android: Common Issues
• DejaOffice for Android: Error Messages
• How do I sync DejaOffice with the native Android accounts?
• I want to completely wipe the device and perform a fresh sync
• DejaOffice: Time Zone Shift

Android - Troubleshooting DejaCloud Sync

• Steps to force DejaOffice to Reload data stored in DejaCloud

Android - Troubleshooting DejaConnect USB Sync

• Troubleshooting DejaConnect USB with Android
• ERROR: Found an Android device, but unable to connect to DejaOffice

Android - Troubleshooting Mass Storage Mode USB Sync

• Nothing happens when I press sync in DejaOffice, sync does not start

Android - Troubleshooting Wi-Fi Sync

• Error: Unable to connect to remote device
• Advanced Troubleshooting for syncing Android via Wi-Fi

Android - Troubleshooting Google Sync

• CompanionLink is having trouble connecting to my Google account
• My contacts do not appear on the device after syncing

Apple iOS devices (iPhone and iPad)

Apple iOS - Troubleshooting Wi-Fi Sync

• Error: Unable to connect to remote device
• Advanced Troubleshooting for syncing Apple devices via Wi-Fi

Apple iOS - Troubleshooting Google Sync

• CompanionLink is having trouble connecting to my Google account

Troubleshooting DejaOffice for iOS (all sync methods)

• How do I sync DejaOffice with the native device accounts?
• DejaOffice for Apple iOS Error messages
• Notifications issue after updating to iOS 5

BlackBerry devices

• I want to clear all BlackBerry data

BlackBerry - Troubleshooting USB Sync

• BlackBerry Desktop Software does not recognize my device
• CompanionLink is not recognizing the BlackBerry Desktop Software

BlackBerry - Troubleshooting CompanionLink Secure Hosted Sync

• How do I configure my BlackBerry to use CompanionLink Secure Hosted Sync?

webOS devices

webOS - Troubleshooting USB Sync

• Troubleshooting guide for webOS USB sync

Troubleshooting sync with Google

• Common error messages when syncing to Google

CompanionLink for Mac

• “CompanionLink” can’t be opened because it is from an unidentified developer.

Database-specific Troubleshooting

Outlook

• The RPC server is unavailable
• Outlook Invalid Class String
• Repair/Re-install Outlook 2003, 2007, 2010
• Cached Exchange mode
• Outlook calendar notes do not sync
• Info Outlook 2010 Click-to-run
• Token does not exisit

ACT!

• ACT API errors

Palm Desktop

• Palm Desktop 6.2 files not found