Troubleshooting Outlook Not Syncing

Some or none of the Outlook records are syncing to the handheld device (or Act, Google, etc)
Other common Outlook issues: Outlook Sync Troubleshooting Guide
Sync Setup Guides: Setup Guides

DejaOffice PC

1. Open DejaOffice PC
2. Click Settings > Sync Settings > Settings under Outlook
3. In the Outlook Folders tab ensure the correct Outlook folders are selected (ie the folders you would like to sync). If you use subfolders you can enable them here but DO NOT enable them if you do not use them in Outlook.
4. In the Applications tab ensure that the correct Sync Directions are selected and the Deletion Preferences are set as desired. Check "Reread Outlook" towards the bottom of the page.
5. In The Category Filter tab ensure you are not filtering out categories unless you specifically want to, do note that new records from most sync destinations come in with No Category by default so ensure No Category is enabled if you are filtering categories.
6. Do a sync

If no change you may need to clear the cache, this can be done in:
DejaOffice PC > Settings > Sync Settings > Settings under Outlook > Support tab > Remove Cached Info > Yes

CompanionLink

1. Open CompanionLink
2. Click Settings > Advanced (bottom left)
3. In the Outlook Folders tab ensure the correct Outlook folders are selected (ie the folders you would like to sync). If you use subfolders you can enable them here but DO NOT enable them if you do not use them in Outlook.
4. In the Applications tab ensure that the correct Sync Directions are selected and the Deletion Preferences are set as desired. Check "Reread Outlook" towards the bottom of the page.
5. In The Category Filter tab ensure you are not filtering out categories unless you specifically want to, do note that new records from most sync destinations come in with No Category so ensure No Category is enabled if you are filtering categories.
6. Do a sync

If no change you may need to clear the cache, this can be done in:
CompanionLink > Settings > Advanced (bottom left) > Support tab > Remove Cached Info > Yes