Troubleshooting sync with Apple via Wifi

Wi-Fi sync is possible when your computer and Apple device are both connected to a network that uses the same local Wi-Fi router or access point. Your PC can be connected to directly to the Router, connected via Network or via Wi-Fi.

Verify the Sync Methods Match

Both CompanionLink on the PC and DejaOffice on the Mobile need to be set to the Wi-Fi sync method. To confirm:

On the PC:

1. Open CompanionLink.
2. Select Settings on the left and ensure iPhone or iPad and Local Wi-Fi Sync is set on the right.

On the Mobile:

1. Open DejaOffice.
2. Tap Settings, Sync Settings and ensure Sync Method is set to Local Wi-Fi.

Wi-Fi Connection Validation

For Wi-Fi Sync both the PC and the Mobile must be connected to the same Wi-Fi network.

1. On your Apple device, go to Settings
2. Verify that Wifi is turned on and that you are connected to your network
3. Open DejaOffice on your Apple device
4. Tap Sync.
5. Verify that DejaOffice detects your IP Address along the bottom.

Pairing CompanionLink with DejaOffice Watch Video

1. Open CompanionLink on your PC
2. Open DejaOffice on your device
3. In CompanionLink Select Settings under Local Wi-Fi Sync
4. Press Pair Device
5. In DejaOffice press Sync

If you are unable to pair your PC and your Device. Please watch the video above for "Pairing CompanionLink with DejaOffice".

Verify your PC can ping your devices IP address Watch Video

1. On the device, launch DejaOffice.
2. Open DejaOffice and tap Sync.
3. In Windows Click Start > (All)Programs > Accessories > Command Prompt
4. Type "ping [IP Address]" (Example: ping 192.168.0.103) and then Enter.

NOTE: If you see "Reply from [IP Address]" then the PC is able to ping your IP address. Sometimes you will get a reply from a different IP address, this is indicative of connection issues.
NOTE: If you see "Request timed out" then the PC is unable to ping your IP address.
NOTE: Even if the Ping works, on a weak connection the Wi-Fi sync may still NOT work.

If the validate step works. But Sync does not work, please check the following:

Make sure the and IP matches on Apple and on PC

1. Soft reset your Apple device by powering the device off and for about 10 seconds and powering it back on.
2. Check DejaOffice, Settings, Sync Settings, and make sure Wi-Fi Sync is selected.
3. On the PC, run CompanionLink Setup, be sure Apple via Wi-Fi is selected.
4. On the PC, in CompanionLink Setup, click Settings under Wifi and insure the IP address matchs your device.

Sometimes with Laptops you may want to insure a Wi-Fi connection by pulling a Network cable

1. Pull a network cable.
2. Allow enough time for the Laptop to re-connect via Wi-Fi such that you can browse or see the internet.
3. Try the validation step above.

Manually Pairing CompanionLink with DejaOffice

1. Open CompanionLink on your PC
2. Open DejaOffice on your device. In DejaOffice go to Settings > Sync Settings > Wifi Settings, note the IP Address and Device name
3. In CompanionLink go to Settings > Settings under Local Wi-Fi Sync.
4. Press Enter IP.
5. Enter the IP Address listed in DejaOffice then click Ok and try to sync

Forgetting and Reconnecting the Wifi network

1. Open the Apple iOS Settings app on the phone
2. Go to Wi-Fi
3. Tap the name of the Wifi network you are connected to
4. Tap "Forget This Network"
5. Select the name of the Wifi network in the list and type in the password, do note this may change the IP address on the phone so re-check the IP address

Reset iOS Network Settings

1. Open the Apple iOS Settings app on the phone
2. Go to General
3. Tap Transfer or Reset [Device]
4. Tap Reset
5. Tap "Reset Network Settings" and enter your pin
6. You will need to reconnect to the Wifi network normally. Note this may change the IP address on the phone so re-check the IP address

Restarting the Router

1. Unplug the router for at least 30 seconds, wait for the device and PC to reconnect to the network
2. note this may change the IP address on the phone so re-check the IP address

Wi-Fi Interference

Wi-Fi uses radio waves to transmit data. Many things can effect this signal. (e.g. Bluetooth devices, cordless phones, microwave ovens) If you are experiencing Wi-Fi Sync issues, you can try eliminating possible interference.

Advanced Router options

1. Differentiate 2.4 and 5.0 frequency
2. Change frequency channels
3. Change Channel Width (higher Channel Width can increase the chance of interference)

Other Interference

http://www.howtogeek.com/126327/how-to-get-a-better-wireless-signal-and-reduce-wireless-network-interference/

Review your settings

Please review our setup guide for syncing Apple via Wi-Fi and ensure all settings are configured correctly:

https://www.companionlink.com/support/kb/Setup_Guide_-_Sync_iPhone_and_iPad_via_local_Wi-Fi

(NOTE: Be sure to double check all setting entries made after completing the tutorials.)

Rare/Uncommon Situations

Educational/Corporate networks:
Often educational or corporate networks will block the connection needed for Wifi sync. You will need to use an alternative sync method such as Bluetooth.
Hotel/Motel Wifi:
It is very common that hotels, motels, AirBnB, and other short term rental type places will block the connection needed for Wifi sync. You will need to use an alternative sync method such as Bluetooth.

Conclusion

If you have continued issues with Wi-Fi connectivity, you may want to try some alternate methods provided by CompanionLink. If Wifi is unavailable, CompanionLink Bluetooth Sync can be used instead if your device and PC has Bluetooth. For devices without Bluetooth, CompanionLink has a DejaCloud Sync which uses any internet connection. Finally, you can use CompanionLink to move data to Google Calendar and Contacts, to move Calendar and Contact information via Google Sync to your Android phone or tablet.