FAQs
How do I register my CompanionLink purchase?
Please follow these step-by-step instructions. Registration takes less than one minute.
I need to install CompanionLink on a new or reformatted computer. What should I do?
Please follow these step-by-step instructions.
Can I install the software on more than one computer?
Yes, you can install on up to three (3) computers that you use. Read detailed installation instructions.
What data will synchronizes to my device?
CompanionLink will sync contacts, calendar, tasks, and notes/memos. The exact data that synchronizes will depend on the database software you are syncing with, your device, and the sync method you use. For example, some PC software (like ACT!, Outlook BCM, or Goldmine), CompanionLink can sync additional data types like Opportunities, Notes, and Histories.
CompanionLink does not synchronize email, which is set up directly between your email server and device. Please refer to your carrier or IT department for help with email setup.
My sync didn't work. What should I do?
First, consult our Setup Guides and ensure you have properly configured CompanionLink and your device.
If you are experiencing problems or errors with the sync, see our Troubleshooting guides.
We also offer free technical support by email or phone.
What does each CompanionLink product do?
All products are able to sync with all device platforms that CompanionLink supports. The software you need is dependent on what database you wish to sync with. Take a look at our comparison chart below, and compare the differences between products.
| CompanionLink for Outlook CompanionLink for Palm Desktop |
CompanionLink Express | CompanionLink Professional | |
|---|---|---|---|
| Pricing |
|
|
|
| Supported Databases | Supports all databases already listed, as well as: | Supports all databases already listed, as well as: | |
| Device Profiles | 1 | 2 | 5 |
| Sync multiple databases/folders to the same device | - | - | ✔ |
| Realtime sync between ACT!, Outlook, and Lotus Notes | - | ✔ | ✔ |
| Advanced sync options for ACT! (Secondary contacts, opportunities, activity types) | - | ✔ | ✔ |
CompanionLink FA is a specialty product for Infusionsoft, Wise Agent, SalesJunction, and
DoubleLook Enterprise is a server-side sync solution for 5 or more users. More info.