Google Information Not Syncing to Device

WARNING: this guide is outdated and is archived. View the modern guide here.
Symptoms: After a sync all the information appears properly in Google but is not transferred to the device

Steps:

Confirm information appears properly in Google, send Email Response

Email Response:

Dear ,

When CompanionLink is configured to sync to a Google account, CompanionLink only synchronizes the data from PC to Google.

Please check to see if all the data is correct in Google that exists on your PC.

CompanionLink does not sync from Google to the phone.

Your phone uses its own sync application to sync with Google. We would suggest that your contact your carrier to troubleshoot the device sync to Google.

I hope this information helps.

Tech Support

CompanionLink Software, Inc.