Solutions
From CompanionLink Support
Contents
Setup Guides
For help with installation, initial configuration and sync instructions, please view our Setup Guides.
Troubleshooting
General Troubleshooting
- How to register a license
- Troubleshooting registration problems
- It looks like it synced but none of the information transferred
- The sync is creating duplicates
- The information will sync but isn't displaying properly
Device-specific Troubleshooting
Android devices
- DejaOffice for Android: Common Issues
- DejaOffice for Android: Error Messages
- How do I sync DejaOffice with the native Android accounts?
- How do I clear the data from the device and perform a fresh sync from the PC?
- DejaOffice: Time Zone Shift
Android - Troubleshooting USB Sync
- Complete guide for troubleshooting Android USB Sync
- Nothing happens when I press the Sync button
- Ensure that you choose the proper USB connection mode when connecting to the PC (Typically "Charge Only").
- Ensure Manual Sync Mode is disabled
- I want to completely wipe the device and perform a fresh sync
Android - Troubleshooting Wi-Fi Sync
Android - Troubleshooting Google Sync
- CompanionLink is having trouble connecting to my Google account
- My contacts do not appear on the device after syncing
Apple iOS devices (iPhone and iPad)
- How do I sync DejaOffice with the native device accounts?
- DejaOffice for Apple iOS Error messages
- Notifications issue after updating to iOS 5
Apple iOS - Troubleshooting Wi-Fi Sync
- Error: Unable to connect to remote device
- Advanced Troubleshooting for syncing Apple devices via Wi-Fi
Apple iOS - Troubleshooting Google Sync
BlackBerry devices
BlackBerry - Troubleshooting USB Sync
- BlackBerry Desktop Software does not recognize my device
- CompanionLink is not recognizing the BlackBerry Desktop Software
BlackBerry - Troubleshooting CompanionLink Secure Hosted Sync
webOS devices
webOS - Troubleshooting USB Sync
Contact manager-specific Troubleshooting
Outlook
- The RPC server is unavailable
- Outlook Invalid Class String
- Repair/Re-install Outlook 2003, 2007, 2010
- Cached Exchange mode
- Outlook calendar notes do not sync
- Info Outlook 2010 Click-to-run
- Token does not exisit
ACT!
Palm Desktop
Knowledge Base
Setup and Installation
- Installing CompanionLink
- Registering CompanionLink
- Updating CompanionLink
- Installing DejaOffice for Apple
- Installing DejaOffice for Android
- Backing Up Your Database
- How to find the version of your program or handheld
Tools and Features
- How the Sync Works
- Options Menu
- Advanced Settings Tabs
- Auto-Sync
- Profiles
- Category Manager
- Multiple Profiles versus Category Manager
- Performing a Reread
- Performing a Purge and Reload
FAQs
Please see our FAQs page.